Implementation Specialist

About the job

We’re not just an HR provider. As a Professional Employer Organization (PEO), we help businesses streamline operations by handling payroll and tax filings, workers’ comp, employee benefits, and accounting, all in one place. One partner. Total back-office support.

Behind all of that is a close-knit team that genuinely has each other’s backs. We support each other, work through tough issues together, and celebrate the wins as a group.

We’re hiring an Implementation & Client Relations Specialist who loves a smooth handoff and an even better long-term relationship. You’ll own the client experience from the moment a deal is signed until that client is fully implemented, onboarded, and running smoothly, working hand in hand with sales and every team at ABC to make it happen. After launch, you’ll stay close: checking in at 30, 60, and 90 days, solving issues for our house clients as they come up, and finding ways to make the process even better as you learn. And when a client could genuinely benefit from more of what we offer, you’ll be the one to bring it up, with uncapped commission for every upsell.

What you’ll do

• Partner with sales on new client handoffs, gathering what’s needed and setting clear expectations from day one
• Coordinate implementation across payroll, benefits, HR, workers’ comp, and accounting so nothing falls through the cracks
• Keep new clients informed with clear timelines, next steps, and regular status updates through go-live
• Lead 30, 60, and 90-day check-ins to confirm clients are set up correctly and feeling supported
• Serve as a go-to contact for house clients, resolving issues or routing them to the right team and closing the loop
• Keep accurate, up-to-date documentation of implementation progress, client communications, and open items
• Spot recurring bumps in the onboarding process and recommend (and help build) improvements
• Identify where house clients would benefit from additional ABC services and present them with a consultative approach
• Partner with licensed team members on benefits-related opportunities
• Gather client feedback and share insights with leadership to strengthen retention

Who we’re looking for

• You’re the kind of person who loves bringing order to a process with a lot of moving parts
• You’re a natural relationship-builder. Clients trust you quickly and feel taken care of
• You’re organized and follow-through obsessed, and you can juggle multiple implementations without dropping a detail
• You communicate proactively, so clients never have to wonder what’s happening
• You’re calm and solutions-focused when something goes sideways
• You’re always asking “how could this be smoother next time?”
• You’re comfortable starting a sales conversation when it truly helps the client, and you’re never pushy
• You work well across departments and keep everyone moving in the same direction

What you have

• 2 years in implementation, client onboarding, account management, or client success
• Experience in a PEO, payroll, benefits, HR, or insurance environment strongly preferred
• Working knowledge of payroll, benefits, or HR processes, and a willingness to learn the rest
• Strong project management skills and the ability to manage multiple timelines at once
• Excellent written and verbal communication, including explaining complex topics in plain language
• Comfort working in CRMs, client portals, spreadsheets, and project tracking tools
• PrismHR experience is a plus
• Upselling or account growth experience is a plus

Pay: $50,000 - $60,000 based on experience Uncapped Commission

Worksite: In Office (Springville, UT), Monday–Friday 9am–5pm

Why you’ll like it here

• Health Benefits (including Vision and Dental)
• PTO
• 401K
• Paid Holidays
• A team that’s fun to work with, and serious about doing excellent work
• Extreme Room for Growth!!