What are the responsibilities and job description for the Quality Assurance Manager position at American Bath Group?
Quality Assurance Manager
American Bath Group (ABG) is a leading manufacturer of high-quality bathware products for residential and commercial markets across North America. Built on innovation, craftsmanship, and continuous improvement, ABG delivers products designed to enhance everyday life.
We are seeking a skilled Quality Assurance Manager to strengthen plant quality systems, reduce defects, and drive operational excellence.
Position Summary
The Quality Assurance Manager oversees all quality control and quality assurance functions within a fast-paced manufacturing environment. This role ensures products meet specifications, regulatory standards, and customer expectations. You will lead quality strategy, partner with production and engineering, and foster a culture of continuous improvement.
Primary Responsibilities
- Lead and maintain the plant’s Quality Management System (QMS) to ensure compliance with company and industry standards.
- Conduct audits, inspections, and process reviews to identify quality gaps and implement corrective actions.
- Collaborate with Production, Engineering, and Supply Chain to improve processes and reduce waste, scrap, and rework.
- Create control plans, operator check sheets, and documentation for new and existing processes.
- Verify product conformance throughout manufacturing and resolve nonconformances.
- Maintain documentation for quality policies, procedures, tests, and audit records.
- Establish and track quality KPIs related to defects, efficiency, and process stability.
- Lead root cause analysis, problem-solving, and corrective action initiatives.
- Promote a quality-first culture and provide coaching on standards and expectations.
Required Skills & Abilities
- Strong understanding of QMS, ISO principles, Lean, and continuous improvement tools.
- Proficiency in quality auditing, root cause analysis, and structured problem-solving.
- Strong leadership and communication skills; able to influence cross-functional teams.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Education & Experience
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Minimum of 5 years of experience in quality control, quality assurance, or manufacturing quality leadership.
Physical Requirements
- Ability to stand, walk, and move throughout a manufacturing facility.
- Ability to lift up to 50 lbs occasionally.
- Comfortable working around production equipment and varying temperatures.
Why Work for American Bath Group?
ABG offers a stable, growing environment where quality leaders can make a measurable impact. You’ll have the autonomy to drive improvements, strengthen processes, and contribute to a culture rooted in collaboration, integrity, and continuous improvement. We invest in our people and provide meaningful opportunities for long-term career growth.
Equal Employment Opportunity Statement
American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic