What are the responsibilities and job description for the Teller I position at AMERICAN BANK?
At American Bank, we’re focused on building personal connections with our clients, delighting them with our service, and providing a full range of forward-thinking products and solutions built around their specific goals.
We’re growing and we need talented, smart, and dedicated professionals to help us continue expanding. If you’re interested in forming lasting client relationships and working with the best bankers in the Lone Star State, let’s talk.
We're looking for a Teller to provide excellent client services by processing both business and individual banking transactions and provides exceptional client service including efficient and accurate transaction processing.
Service Skills
- Actively and enthusiastically participate in referring products and services
- Familiar with American Bank and Bank subsidiary products and services - looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate areas
- Ability to effectively communicate with internal and external clients in a manner consistent with the Bank’s values, and professional/behavior standards
Operational Skills
- Delight clients by being attentive to their banking needs
- Process various teller transactions
- Manage and balance drawer
- Process Domestic and Foreign wire transfers
- Accept and process items to be sent for collection
- Assist with vault duties brand safe deposit box access
- May be responsible for branch opening and closing
- Answer client inquiries and refer clients to the proper service area for complex issues
- Remain alert to fraud, following established procedures and utilizing available tools
- Maintain the highest-level confidentiality with all information obtained
- Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers
- Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls, including but not limited to: Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, and Fair Lending regulations.
- Perform additional duties and special projects as assigned
Non-Essential Duties & Responsibilities
- Ability to operate telephone, fax machine, and PC
- Ability to carry teller's drawer
- Ability to carry large bags of coin and currency
- Observe clients carefully as they enter and exit the bank doors
Experience Required
- Previous teller and service experience preferred
- Previous cash handling experience preferred
Qualifications
- Qualities that are consistent with our values
- Excellent client service skills including attentiveness, information retention, tact, and diplomacy
- Have a clear understanding of all products, services, and banking policies
- Professional image (business attire and professional communication etiquette)
- Competence with computers, telephone, and other office equipment
- Thorough knowledge, comprehension, and benefits of retail policies and procedures
- Pro-active personality (ability to seek out and ask for business instead of waiting for it to come)
- Excellent written and oral communication skills
- Familiar with retail banking regulations and responsibilities
- Ability to work in a fast-paced environment and under pressure as needed
- Ability to sit/stand for extended periods of time
- The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
- Flexibility with scheduling and available to work Saturdays
- Must be able to work at different branches
Education
- High school graduate or equivalent
