What are the responsibilities and job description for the Senior Case Administrator position at American Arbitration Association?
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Senior Case Administrator (2025-156)
Overview
The American Arbitration Association (AAA) is seeking a detail-oriented and proactive Senior Case Administrator to support the administration of arbitration and mediation cases. In this role, you will manage complex case processes, mentor junior staff, and serve as a key liaison between parties, legal representatives, and neutrals. This position requires strong administrative, communication, and organizational skills, and offers an exciting opportunity to support the mission of delivering fair and timely dispute resolution services.
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation
New York City | San Francisco: $70,00 - $74,300
Boston | Los Angeles: $65,700 - $69,650
Chicago | Philadelphia | Voorhees: $63,200 - $66,900
Houston | Johnston | Minneapolis: $60,450 - $64,000
Atlanta | Buffalo | Dallas | Fresno: $59,400 - $62,900
Charlotte| Miami: $56,200 - $59,500
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Education & Experience:
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Education & Experience:
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Senior Case Administrator (2025-156)
Overview
The American Arbitration Association (AAA) is seeking a detail-oriented and proactive Senior Case Administrator to support the administration of arbitration and mediation cases. In this role, you will manage complex case processes, mentor junior staff, and serve as a key liaison between parties, legal representatives, and neutrals. This position requires strong administrative, communication, and organizational skills, and offers an exciting opportunity to support the mission of delivering fair and timely dispute resolution services.
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation
New York City | San Francisco: $70,00 - $74,300
Boston | Los Angeles: $65,700 - $69,650
Chicago | Philadelphia | Voorhees: $63,200 - $66,900
Houston | Johnston | Minneapolis: $60,450 - $64,000
Atlanta | Buffalo | Dallas | Fresno: $59,400 - $62,900
Charlotte| Miami: $56,200 - $59,500
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Education & Experience:
- Associate’s degree in business or a related field.
- Four to six years of relevant experience in customer service, case administration, or a legal environment.
- Equivalent combinations of education and experience will be considered.
- Proficiency in reviewing and interpreting legal and business documents.
- Strong communication skills, both written and verbal.
- Intermediate proficiency with Microsoft Office (including Excel functions like pivot tables and formulas).
- Familiarity with databases and web-based case management systems.
- Ability to mentor peers, resolve conflicts diplomatically, and maintain confidentiality in high-stakes environments.
- Comfortable adapting to emerging technologies, including AI-based platforms.
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Education & Experience:
- Associate’s degree in business or a related field.
- Four to six years of relevant experience in customer service, case administration, or a legal environment.
- Equivalent combinations of education and experience will be considered.
Salary : $65,700 - $74,300
