Security Alarm Technician

About Company:

Rooted in New England

American Alarm was founded in 1971 by three engineers from the Massachusetts Institute of Technology (MIT) who have worked to bring the benefits of new technology and systems to our customers. Though we have grown over the years, our mission has remained the same: to provide the best possible security technology and customer service to protect homes and businesses across New England.

American Alarm is now New England’s largest independent security systems integration and monitoring company, with offices in Arlington, Weymouth and Auburn, Massachusetts; Manchester, New Hampshire; Wallingford, Connecticut and Warwick, Rhode Island. We have a fleet of over 100 vans staffed by properly licensed technicians available for routine service calls or emergency repairs. At our 24-hour Security Command Center, American Alarm keeps watch over all types of property from single-family homes to multi-site banks and retail operations to major public and historic venues.

For commercial security customers with operations that extend beyond New England, American Alarm serves customers nationwide through NetOne (formerly the Security Network of America), of which American Alarm is a founding partner.

About the Role:

Great money. Great benefits. 

Summary of duties and responsibilities

Independently performs detailed installation, testing and inspection, and repair of all intrusion, fire, access, and video systems according to system specifications and protocols to ensure systems are functioning properly.

Duties and Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and procedures to ensure that systems are functioning properly. Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and rules to ensure that systems are functioning properly.
• Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as: programming; troubleshooting computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipe, etc. Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine the cause of system problems. 
• Instructs customers in intrusion, fire, access control and video system operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. 
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Assists in the explanation of systems alternatives to potential customers. Recommends ways to use additional features and capabilities of system installations. 
• Maintains accurate records of all inspections, service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management.
• Oversees the work of Systems Apprentices checking for quality, safety, and accuracy. Provides feedback to Supervisors on Systems Apprentice performance. Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer's specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems. 
• At least one specialty and basic understanding of networking is required. 
• Basic project planning, administration, and execution.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license. F1 Boston Fire Department Alarm or other municipal certifications a plus. Valid Driver's License. Manufacturing Certifications such as Notifier for Fire Alarm. Industry Certifications recommended: e.g., NICET Fire Alarm, EST, NTS/ESA, BICSI. Also, the ability to obtain a Massachusetts Security Certificate of Clearance or equivalent in other states and DOD clearance. For all: ESNT Network Certificate, Network recommended. American Alarm reimburses employees for expenses related to license renews.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.
• Ability to lift up to 50 lbs. and working in confined spaces.

All candidates must submit to a pre-employment drug screen and background check prior to active employment

About us: American Alarm and Communications, New England’s largest independent security systems integration and monitoring company. Our company was founded in 1971 in Massachusetts. It’s a privately held, family-owned business, dedicated to serving customers and providing a rewarding experience for its employees for decades to come.

The expected salary range for this position is [$26.52 – $41.44] per hour. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity.  We are committed to pay equity and transparency in our hiring practices.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.