What are the responsibilities and job description for the Residential Sales Manager position at American Alarm & Communications?
Summary of duties and responsibilities
Duties include but are not limited to the following: Grow sales Residential profitably for all American Alarm & Communications, Inc. offices. Plans, organizes and implements sales programs and responsible for achieving overall sales goals and objectives for AACI branch locations. Oversees all residential sales representatives. Handles key residential accounts and direct the sales administrator in daily duties. Coordinates budgets, forecasts and reports on product and pricing trends. Member must be able to work well with others while pursuing team goals for productivity and innovation.
Duties and Responsibilities:
- Provides sales leadership to drive growth including recruiting, training, and coaching growth of sales team with assistance from corporate office as appropriate.
- Responsible for oversight and development of the residential sales team. Responsible for monitoring all sales related activity.
- Determine and implement policy for pricing products and services for all locations.
- Assist sales staff with sales calls, quotations and customer presentations
- Provides accurate and timely sales reports to management
- Responsible for developing annual sales budget for residential sales and responsible teams
- Oversees and “owns” quality of customer satisfaction within all locations with regards to sales
- Hires, discharges, disciplines, trains in accordance to company policy for Sales. Performs annual performance evaluations for sales staff
- Oversees the sales compensation program and manages accordingly. Responsible for Determining quotas for all sales executives
- Follows “corporate” standards, policies, and standards as much as possible with respect to human resources, budgeting, pricing and services.
- Assist with marketing of company’s products and services
- Work with Collections team to resolve customer issues and work with the sales team to resolve.
- Pitches in as required with customer issues such as answering inbound leads, digging into complaints, and following through with exemplary attention to detail.
- Other duties as required or assigned by company management
Experience:
Position requires:
- Team-oriented individual with strong organizational, interpersonal, and communication skills.
- A proven track record of taking initiative and handling numerous priorities at once and must have a strong understanding of best business practices.
- Customer service experience is preferred with a minimum of 10 years’ prior sales management experience.
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Preferred Qualifications:
- Outside Sales Experience 5 years
- Sales Management Experience 5 years
- Industry Certifications in sales or sales management
- Industry Licenses in New England states for electronic systems, telecom, electrical.
- Industry Certifications which are technical in nature e.g. NICET, Network , Manufacturer certifications, or related training.
- Minimum education requirements: Four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment.
- Candidate must be highly proficient with computer programs such as MS Word, Excel, PowerPoint and Outlook.
- Must complete a satisfactory sales management assessment
To perform this position successfully, an individual should demonstrate the following competencies:
- Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
- Professionalism- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
- Adaptability – adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
- Dependability – follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Education requirements:
Position requires the knowledge of financial, marketing, sales and management principles usually acquired through a BS, BA or equivalent experience.
Travel: 50-60% travel is required within New England and occasional industry conferences or meetings.
License Required:Valid driver’s license
Physical Activities/ Requirements
- Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
- Ability to efficiently operate all job-related office equipment.
- Ability to communicate via telephone and work in virtual teams.
- Ability to work in a dynamic environment.
- Ability to work in a traditional professional office setting
- Ability to lift to 5 -10lb
Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence
Use of The Four Way Test in fulfilling your duties:
Our Values
- Is it the Truth?
- Is it Fair to all concerned?
- Will it build Goodwill and Better Friendships?
- Will it be Beneficial to all concerned?
The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well.
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.
