Supervisor, Crew Scheduling - Flight Attendants

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
• Responsible for coordinating the daily operational requirements including, but not limited to, shift coverage for FA Crew Schedulers, overseeing the scheduling, rescheduling and reassignment of flight attendant crew members at each base.

What you'll do

• Coordinates the coverage of open sequences for each crew base according to the provisions of the JCBA contractual labor agreement(s) and FAR 121 Limitations
• Assists the Manager on Duty with daily operational requirements and ensures that any open time incurred due to operational causes (such as weather, irregular operations, charters, ferries, equipment substitutions, etc.) is allocated to a base that can cover the operation in the most expeditious and cost efficient way possible
• Supervises, leads, and guides a team of Crew Schedulers
• Conducts ongoing performance conversations with the goal to increase continual improvement with job performance
• Coaches, counsels and recognizes individuals team members as the situation warrants
• Motivates team for continual improvement in process and internal customer experience
• Assists the Senior Manager with special assignments as necessary
• Attends crew system meetings and provides feedback and direction on behalf of Flight Attendant scheduling
• Participates in regular meetings with APFA and Labor
• Leads extensive grievance and pay claim research
• Participates in the development and revision of contractual materials and presentations
• Researches and provides coverage report updates
• Willing and able to work extra hours to meet operational needs
• Ability to work all shifts including holidays and weekends in a 24/7 365 day per year operation
• Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High School diploma or GED equivalency
• 3 years job related experience

Preferred Qualifications - Education & Prior Job Experience

• 2 years Crew Scheduling experience
• Experience working with a contract labor group and knowledge of Flight Attendant JCBA

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Strong customer service and communication skills with the ability interact effectively with all levels throughout the organization
• Ability to work in a highly stressful environment on a daily basis
• Ability to be able to exercise sound judgment in making decisions based on information gathered/reviewed
• Ability to be flexible and capable of adapting to constant change
• Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
• Ability to prepare written and verbal presentations
• Ability to learn computer applications and apply knowledge
• Ability to prioritize tasks
• Ability to handle multiple tasks concurrently
• Ability to work well under pressure and deadlines
• Ability to work with minimal supervision
• Ability to report to work on a regular and timely basis
• Ability to manually complete duties in the event of computer or system outages
• Ability to communicate effectively with crew members, Flight Service Department, Labor Relations and APFA regarding contractual and FAR Limitations and assignments
• Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
• Ability to read, understand and comprehend the JCBA labor agreement
• Ability to lead and guide a number of direct reports in their daily duties
• Ability to interact effectively with Flight Service, APFA and Senior Management
• Ability to coordinate and delegate work assignments. Must comply with the AA Attendance policy

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.