What are the responsibilities and job description for the Instructor, Operational Leader Training position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Instructor, Operational Leader Training will play a key role in delivering functional training for leaders across Airport Operations, Contact Centers, and Cargo—guiding them through impactful learning experiences that build confidence and capability. In addition to teaching a variety of leader-focused curriculum, you’ll support program coordination and contribute to content updates that reflect operational needs and continuous improvement. If you’re passionate about helping leaders grow and succeed through training, this is the role for you.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Competencies
Caring
Collaboration
Development
Results
Future
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Instructor, Operational Leader Training will play a key role in delivering functional training for leaders across Airport Operations, Contact Centers, and Cargo—guiding them through impactful learning experiences that build confidence and capability. In addition to teaching a variety of leader-focused curriculum, you’ll support program coordination and contribute to content updates that reflect operational needs and continuous improvement. If you’re passionate about helping leaders grow and succeed through training, this is the role for you.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Deliver variety of functional training programs for leaders across Airports, Contact Centers, and Cargo.
- Facilitate workshops at leadership events or conferences.
- Travel to stations or local sites to support training delivery and program implementation.
- Coordinate logistics for leader training programs, including scheduling and communication.
- Maintain accurate records of training activities and materials.
- Support curriculum updates and rewrites, using data and learner feedback to drive continuous improvement and ensure content remains relevant to operational leadership needs.
- Engage and guide learners, creating a welcoming and professional learning environment.
- Communicate clearly and empathetically to support learner success.
- Provide feedback timely to elevate course facilitation and content quality.
- Build and maintain strong relationships with airport and corporate leadership.
- Stay informed on trends in operational leadership and training innovation to support curriculum relevance and continuous improvement.
Minimum Qualifications- Education & Prior Job Experience
- Associate’s degree or equivalent training/experience
- 2 year of experience working in an operational environment
- Strong understanding of classroom facilitation and management
- Strong leadership skills
- Operational leader experience
- Training and facilitation experience
- Strong understanding of adult learning principles
- Effective presentation and facilitation skills
- Strong presence with the ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
- Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
- Effective planning, organization, and time management skills
- Facilitation Certification – e.g., IAF Certified™ Professional Facilitator, INIFAC Certified Master Facilitator, or equivalent.
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
- Ability to effectively communicate both verbally and written with all levels within the organization
- Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Competencies
Caring
Collaboration
Development
Results
Future