Analyst/Sr Analyst, Sales AI & Innovation

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As a member of the Global Sales AI & Innovation team, you’ll be at the forefront of transforming how American Airlines drives revenue through artificial intelligence and advanced data technologies. Embedded within Sales Operations, this role focuses on building both the foundation and the solutions—designing and developing AI-powered agents, establishing the business context and governance that enable them, and delivering intelligent analytics that directly enhance the performance of American’s corporate and agency sales programs. You’ll have the opportunity to innovate, experiment with emerging platforms, and help shape the future of sales intelligence at the world’s largest airline.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Responsibilities include the following:

• Design, build, and deploy AI agents and models on Databricks and Microsoft Copilot/Fabric, leveraging tools such as Genie Spaces, Agent Bricks, and LLM-based workflows to automate and enhance intelligence for Global Sales.
• Develop and maintain AI governance frameworks — including model documentation, performance monitoring, lineage tracking, and compliance standards — to ensure responsible and auditable use of AI across sales programs.
• Build and optimize data pipelines supporting AI/ML workloads within a medallion architecture on Azure Databricks (Delta Lake, Unity Catalog), with integration into Microsoft Fabric and OneLake for downstream consumption.
• Innovate on emerging Databricks and Microsoft Fabric capabilities as they are released, rapidly evaluating and prototyping features that can strengthen the team’s technical foundation and revenue impact.
• Collaborate with business stakeholders in Global Sales to understand operational challenges and translate them into AI-driven solutions, communicating findings and recommendations clearly to both technical and non-technical audiences.
• Create AI-powered reporting and analytical models within Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models that empower sales leaders to understand program performance, identify opportunities, and act with confidence.
• Champion continuous improvement by staying current with advancements in generative AI, agentic frameworks, and large language model tooling, bringing a mindset of experimentation and responsible innovation to the team.
• Support the full AI development lifecycle — from ideation and prototyping through production deployment and ongoing monitoring — in close partnership with data engineering and Sales IT teams.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Data Science, Information Systems, Engineering, or similar degree; or equivalent experience/training
• 3 years in similar role

Preferred Qualifications- Education & Prior Job Experience

• MIS, MBA/MS with a focus on data science, AI, or business technology
• 5 years of development experience, preferably in an airline or travel industry function
• 3 years of experience with Databricks, including Delta Lake, Unity Catalog, or MLflow
• Experience building or operationalizing AI agents or LLM-based applications
• Experience with Microsoft Fabric, Copilot Studio, and Power BI

Skills, Licenses & Certifications

• Databricks: Delta Lake, Unity Catalog, Databricks Workflows, Genie Spaces, Apps
• Cloud & Data Platforms: Azure, Microsoft Fabric, OneLake
• AI/ML: Python (PySpark, pandas), agentic frameworks, MLflow, model governance and monitoring practices
• Analytics & Reporting: Microsoft Power BI (Direct Lake, DAX, TMDL), SQL
• Soft Skills: Strong written and verbal communication; ability to translate complex AI concepts for business audiences; comfort operating in a fast-paced, high-ambiguity environment
• Certifications (a plus): Databricks Certified Associate or Professional; Microsoft Azure or Fabric certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.