What are the responsibilities and job description for the Customer Service Specialist position at American Air Filter Company?
AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.
We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.
Our culture of continuous improvement, safety and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.
Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.
- High school diploma or equivalent is required. Associate or Bachelor's degree preferred;
- 5 years' prior experience in customer service or related area, preferably in a manufacturing/Industrial environment;
- Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook);
- Industry knowledge/experience is desired.
- Communication skills
- Ability to calculate figures and amounts such as discounts, commission, and percentages.
- Ability to apply basic algebra and geometry.
- Problem analysis and solving
- Organizational and planning skills
- Attention to detail
- Creativity
- Team player
- Stress tolerance
- The profile needs to be a commercial extravert person willing to build relationships with both external and internal customers;
- Ability to contact customers in a proactive way;
- Health, safety and environmentally conscious;
- English communication skills including face to face, telephone and written;
- A first level of immediate customer responses;
- Flexible approach to working, willingness to accept changing priorities;
- To seek support from Manager when needed;
- Telephone contact and communications skills are an asset for this job.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
