Member Engagement Assistant

Location: Rosemont, IL (Hybrid)

Due to growth, AAPM&R, is recruiting for a Member Engagement Assistant. If you have great organizational skills, like to collaborate/communicate with others, are project oriented and seek a new challenge this may be the opportunity for you! Bring your ideas, project management skills and assist in our continued growth as we strive to further expand our membership in the years to come!

About AAPM&R:

The American Academy of Physical Medicine and Rehabilitation (AAPM&R) is the national medical specialty organization representing more than 10,000 physicians who are specialists in physical medicine and rehabilitation (PM&R). PM&R physicians, also known as physiatrists, treat a wide variety of medical conditions affecting the brain, spinal cord, nerves, bones, joints, ligaments, muscles, and tendons. PM&R physicians evaluate and treat injuries, illnesses, and disability, and are experts in designing comprehensive, patient-centered treatment plans. Physiatrists utilize cuttingedge as well as timetested treatments to maximize function and quality of life. For more information, visit www.aapmr.org.

Position Summary: The Member Engagement Assistant's primary focus will be assisting in various early member recruitment and retention plans and supporting our Inclusion and Engagement committees and member groups. Responsibilities include assisting with execution of the existing strategic engagement plans, as well as developing relationships with contacts at colleges/universities to provide insight and guidance on the growth of the Academy's strategies/tactics and administering programs aimed at increasing membership engagement and reducing attrition. Additional responsibilities will include working with volunteers for specific committee management.

Key Responsibilities:

• Assist with projects, including the creation of timelines and work plans that support the overall strategic plans developed with committees.
• Develop and maintain relationships with key decision makers and administrative staff at academic institutions (program managers, program coordinators, etc.) to address attrition rates at key transition points of membership.
• Support volunteers and work related to InclusionEngagement committee, subcommittees, and related infrastructure including member communities.
• Assist with meeting scheduling, creation of agendas and meeting materials, creation of meeting notes, and assisting with in person meetings.
• Serve as a key contact for staff across the Academy to connect membership initiatives with value proposition for early career members (marketing, policy/advocacy, education, etc.).
• Prepare progress documentation on strategic plans, metrics tracking and evaluation, and other position-specific documentation.
• Maintain high professional standards of integrity, ethics, and commitment to the goals of AAPM&R.
• Other duties as assigned.

Salary Range:

Based on experience and skillsets, the compensation range for the Member Engagement Assistant position is $40,000 - $45,000 per year.

AAPM&R offers the following benefits:

• 18 days Paid Time Off upon hire
• Tuition Reimbursement
• 10 paid holidays
• Choice between three different medical plans
• Employer-funded HRA to offset out of pocket medical costs
• Dental insurance
• Vision insurance
• Employer-paid group life insurance (2x salary)
• Employer-paid disability insurance (short AND long-term)
• Flexible Spending Account
• 403b retirement plan - automatic grant of 3%, plus match up to 8%
• Hybrid work schedule - must be able to commute to Rosemont, IL office biweekly for 5-6 days per month, on average.

Required Experience and Skills:

• Associate's degree or equivalent experience.
• 1 years' experience in a membership service-related position, preferably in association management or health care.
• Excellent member service competency with the ability to handle multiple projects and tasks simultaneously, to prioritize, and to provide feedback and solutions as needed.
• Ability to work collaboratively as a part of a cross-functional team.
• Diligent, well-organized self-starter with strong attention to detail.
• Excellent oral, written and listening communication skills.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Periodically must be available for virtual video meetings that may occur in the evening and in person weekend meetings 3-4 times a year.

If you consider yourself a proactive, organized, customer/member service focused collaborator and enjoy working within a team environment, please forward a cover letter highlighting your experience along with a resume by clicking the apply button.

AAPM&R is an equal opportunity employer

Key Words: Member Services Assistant, Membership Specialist, Member Services Specialist, Membership Representative, Membership Assistant, Customer Service Specialist, Administrative, Membership, Committee Support, Customer Service, Membership Support, Administrative Support