What are the responsibilities and job description for the Parent Resource Navigator position at America Works of New York Inc?
Job Title: Parent Resource Navigator (Noncustodial Parent Services / Child Support Liaison)
Company: America Works of Wisconsin, Inc.
Location: Milwaukee County, WI (South, West, and North Locations)
Employment Type: Full-Time
Compensation: Competitive Compensation
Position Overview:
Bring parents into the picture. This role links AWWI with the child support agency and leads our
services for noncustodial parents, helping them find work, connect to the support services they
need, and strengthen their connection with their families.
How we serve
• Whole family. When a parent goes to work, the whole household feels it. We look at the full
picture (children, child care, housing, transportation, well-being) and plan with the family,
not just the person on the caseload.
• Abundance mindset. Every family brings strengths: skills, support networks, and
determination. We build on what is already there, and we treat every setback as a next step,
never a final word.
• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m.
Clients are welcomed onsite and treated as partners in their own progress.
• Results that last. We measure success by jobs kept, wages grown, and families made
stronger, and we use what we learn to keep improving.
What you'll do
• Be AWWI's main contact with the county child support agency.
• Reach noncustodial parents at community events, resource fairs, and partner organizations.
• Work closely with a small caseload of parents to build on their strengths, find practical
solutions, and move them into work.
• Train child support staff and AWWI staff on each other's programs.
• Track outreach and results for quarterly reporting.
You'll thrive here if
• You build trust with people who have reason to be skeptical.
• You believe every parent has something to give their family.
• You are comfortable working in the community, including occasional evening events.
What you bring
• Experience in social services, case management, or community outreach.
• Ability to build relationships across agencies and deliver training.
• Bachelor's degree in social work, human services, or a related field preferred.
Why America Works
For four decades, America Works has helped people move from public assistance into lasting
jobs, because work brings dignity, independence, and opportunity to the whole family. America
Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee
County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.
• Medical, dental, and vision insurance, paid pre-tax
• 401(k) with employer matching after one year
• Paid, structured training: you will learn the program, the systems, and our way of serving
with us