What are the responsibilities and job description for the Career Ambassador position at America Works of New York Inc?
Job Title: Career Ambassador
Location: Jamaica, Queens
Salary: $43,000 ? $47,000 Annual Salary
Schedule: Monday to Friday 9AM to 5PM (In-Office)
Purpose: America Works of New York, Inc., a socially-conscious company, is seeking a Career Ambassador to provide outreach and administrative support for an employment services program that helps low-income and underserved job seekers obtain gainful employment. The ideal candidate has strong administrative skills, enjoys working with diverse groups of people, and is a self-starter looking to play a proactive role in helping youth discover their strengths and take actionable steps towards career development.
Duties and Responsibilities
- Assist with administrative tasks using various external and internal systems, including MS Outlook, MS SharePoint, and Salesforce
- Conduct outreach calls to potential and current program participants, answer any questions about appointments and general program questions
- Utilize office equipment to scan and upload documents to client case files
- Manage multi-line phone system, prioritizing and forwarding calls as necessary
- Facilitate presentations in-person and virtually via Microsoft Teams
- Assist with mass mailings to clients
- Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
- Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivate clients to find full-time employment
Desired Qualifications
- Minimum of 4-year degree (graduating college seniors encouraged to apply!)
- Experience with administrative and/or office tasks
- Ability to conduct outreach to potential participants via outgoing calls, community events, tabling, etc.
- Familiarity and understanding of workforce development, social services, and/or community-based organizations a plus
- Must be proficient in Microsoft Office (Word, PowerPoint, Excel)
- Familiarity with Salesforce, Microsoft Teams, Outlook, and SharePoint a plus
- Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
- Strong communication skills, professional demeanor, sound judgment, and strong organizational skills
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Time Off Package
- 401K with Employer Matching After 1 Year
- Free New York Sports Club Gym Membership After 1 Year
- Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency
Salary : $43,000 - $47,000