What are the responsibilities and job description for the Showroom & Operations Manager — Home Improvement & Design position at America's Flooring Store?
AFS Sycamore is looking for a hands-on leader to manage our sales and design team and oversee customer projects from sale through completion.
We offer flooring, cabinets, countertops, windows, doors, window treatments, and kitchen and bath solutions. We need someone who can support our people, hold the team accountable, and keep the details of multiple projects moving in the right direction.
Your primary responsibility will be team performance and project oversight: making sure customers receive timely follow-up, commitments are met, and our team and subcontractors stay coordinated. You’ll also help grow commercial accounts and manage select sales opportunities.
If you’ve led a showroom, sales team, or remodeling operation—and understand what it takes to deliver the projects you sell—we’d love to meet you.
What You’ll Do
Lead our sales and design team
- Set clear expectations for sales activity, customer follow-up, communication, and accountability.
- Review outstanding quotes and sales opportunities with designers and salespeople to help move business forward.
- Coach team members, address performance issues, and help hire and train staff as needed.
- Coordinate staffing and daily showroom operations.
Keep projects on track
- Regularly review active jobs to track materials, schedules, subcontractor coordination, and outstanding decisions.
- Make sure each project has clear responsibilities and next steps, from the sales handoff through completion.
- Work with staff, vendors, and subcontractors to address delays, installation concerns, and customer issues.
- Ensure changes in scope, pricing, and customer commitments are documented and communicated.
- Monitor job costs and margins, helping catch problems early and protect profitability.
Build customer relationships and grow business
- Support the team in closing sales and resolving customer concerns.
- Develop personal relationships with contractors, builders, property managers, and other commercial customers.
- Grow recurring commercial accounts and handle select personal sales while maintaining focus on team leadership and project execution.
What We’re Looking For
- Experience leading a team in home improvement, remodeling, building materials, a design showroom, or a related business.
- Strong follow-through and the ability to manage people and multiple active projects.
- Experience coordinating with installers, subcontractors, or vendors.
- An understanding of sales, estimating, job costs, and profitability.
- Clear communication and confidence addressing customer concerns and holding people accountable.
- Comfort using sales and project tracking software to keep information organized and current.
Experience in flooring, cabinetry, countertops, windows, doors, window treatments, or kitchen and bath is valuable. You do not need to be an expert in every product category. Commercial sales and account development experience are a plus.
What Success Looks Like
A team that knows what is expected, customers who receive consistent communication, projects that keep moving, and issues that get addressed before they become costly problems.
Compensation: Base Commission and Bonuses
Benefits: Dental, Vision, Health Insurance, HSA Account, Employee Discount, and PTO.
Schedule: Monday through Friday, with Saturdays as needed for coverage.
To apply: Email your résumé to jrose@americasflooringstore.com with the subject line “AFS Sycamore Manager Application.” Please include a brief response to these two questions:
- Tell us about a team you’ve managed and your responsibilities for sales performance and day-to-day operations.
- Describe a project where you coordinated staff, installers, or subcontractors. How did you keep it on track and handle any challenges?
A few sentences for each answer is plenty. We look forward to hearing from you!
Pay: $75,000.00 - $300,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000 - $300,000