Product Management Administrator

Company Description

America's Christian Credit Union (ACCU) is a leading Christian financial institution that provides innovative and user-friendly financial solutions to Churches, ministries, and individuals they employ and service across the United States. We view ourselves as an extension of ministry and are dedicated to delivering exceptional member experiences through cutting-edge technology and personalized service. Headquartered in Glendora, CA, ACCU has been dedicated to financially equipping Christians to serve God’s world since 1958.

Role Description

This is a full-time, hybrid (after 90 days) Product Management Administrator role at ACCU. The Product Management Administrator will be responsible for managing and maintaining current products, testing and implementing products, and leading product-centric projects. They will also be responsible for providing product training to internal and external stakeholders and ensuring exceptional customer service by resolving product issues and inquiries. The position is located primarily in Glendora, CA, with some flexibility for remote work.

Qualifications

• Product Management skills, including product lifecycle management and product development
• Strong analytical skills with the ability to analyze data and extract insights
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with internal and external stakeholders
• Ability to provide exceptional customer service by addressing product inquiries and issues
• Training skills with the ability to create and deliver effective training materials
• Bachelor's degree in Business, Finance, Marketing, or a related field OR equivalent work experience
• Experience in the financial services industry is preferred
• Strong knowledge of MeridianLink's LOS, and Fiserv DNA a plus

Role and Responsibilities

• Maintains, troubleshoots, and configures MerdianLink, LoansPQ, and Fiserv DNA.
• Maintains, monitors access and grants access
• Conducts and controls product tasks, including program design and documentation.
• Maintains best practices as it pertains to testing and implementation practices and conducts reviews where necessary
• Troubleshoots system issues with and for staff
• SME for staff training, development, projects and assignments
• Leads development, implementations, upgrades and maintenance of releases
• Helps lead product centric projects and communication with third-party vendors
• Work with management to evaluate and determine if any systems upgrades are necessary
• Writes / develops procedures, user guides and training materials
• Works with ACCU Training new employees during onboarding to more intricate specialized training for more experienced staff
• Help with other related projects or functions as needed or asked by management.

Pay Scale:

Our pay ranges are built to allow for candidates with various levels of skills and experience to be considered, as well as to allow room for growth and tenure achieved in this role over time. Typically, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience, as well as internal equity.

Perks

We offer competitive salaries and a comprehensive benefits package, including medical and dental insurance, life insurance, a 401(k) retirement plan, holiday and vacation pay, tuition reimbursement, and a variety of other staff perks.

Job Type: Full-time

Pay: $29.22 - $43.83 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• Monday to Friday

Experience:

• MeridianLink: 2 years (Required)
• Credit Union: 1 year (Preferred)

Ability to Commute:

• Glendora, CA 91740 (Required)

Work Location: Hybrid remote in Glendora, CA 91740

Salary : $29 - $44