What are the responsibilities and job description for the Front Desk Clerk position at America's Best Value Inn?
```Overview```
We are seeking a friendly and professional Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle guest inquiries and requests in a timely manner.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests, ensuring accuracy of information and providing necessary documentation
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
```Qualifications```
- Previous experience in hospitality or related field is preferred
- Excellent interpersonal and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using hotel management software systems
- Bilingual skills (English/Spanish) are a plus
- Knowledge of phone systems and phone etiquette
Join our team today and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Ability to Commute:
- Helena, MT 59601 (Required)
Ability to Relocate:
- Helena, MT 59601: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15