What are the responsibilities and job description for the LOT OPERATIONS STAFF position at America's Auto Auction West Michigan?
Description
This position will perform work both inside and outside of the building. We are seeking an individual that has outstanding customer service skills and is hands-on. This position will catalog cars, assist customers and coordinate sale day drivers. Additionally, this role will be responsible for pick-up and delivery of vehicles.
What You Will Do
Qualifications:
This position will perform work both inside and outside of the building. We are seeking an individual that has outstanding customer service skills and is hands-on. This position will catalog cars, assist customers and coordinate sale day drivers. Additionally, this role will be responsible for pick-up and delivery of vehicles.
What You Will Do
- Always provide efficient and courteous service to all customers.
- Always exhibit ‘hands on’ and direct approach with customers.
- Assist customers with questions and/or concerns.
- Ensure vehicle is delivered to dealer as desired.
- Work independently and as a team player.
- Timely communication of issues deemed detrimental to the success of operations to Management.
- Performs other duties, as necessary.
- Ability to adapt to and work effectively within a constantly changing environment.
- Solid computer skills, including ability to use Internet and MS office.
- Excellent customer service and problem-solving skills required.
- Must be organized and able to prioritize.
- Medical
- Dental
- Vision
- FSA
- 401K with matching
- Short Term Disability
- Long Term Disability
- Life Insurance
- Accidental Death and Dismemberment
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Employee Assistance (EAP)
- Paid Holidays
- Paid time off
Qualifications:
- Education: High School Diploma or equivalent
- Experience: Previous data entry skills required, customer service, previous experience in a fast-paced
- Environment Skills: Should be highly organized, self-motivated, and self-disciplined.
- Highly customer service orientated, computer proficient. Must be able to read, write and speak English fluently.
- Must be able to operate a stick shift
- Must be at least 21 years of age
- Environment: Will be working in an office setting as well as outside. Will be exposed to all outside elements. Will walk long distances and sit at a desk for prolonged periods of time.