What are the responsibilities and job description for the Dispatcher/Customer Service position at America First Response?
AFR dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation and “Medcall” requests, insurance verification, data entry and various billing duties as assigned.
Primary Job Duties:
The following duties are considered essential to the job.
1. Supports the AFR philosophy, mission, and core values.
2. Answers all telephone and radio calls professionally and politely.
3. Immediately directs all emergency 911 related calls to the County’s PSAP.
4. Coordinates telephone/cellular calls, faxes, radio communications, and schedules / dispatches (immediate, urgent, and non-urgent) medical transportation.
5. Obtains and reviews all necessary information to safely, efficiently, fiscally, and appropriately arrange for patient transportation within requested timeframes.
6. Notifies EMS Chief when requests exceed resources.
7. Works collaboratively with all contracted facilities.
8. Coordinates / schedules non-emergency medical transportation consistent with the Company’s pick-up and drop-off time(s) compliance standards.
9. Seeks direction (as needed) from supervisory and managerial personnel when necessary.
10. Reviews all documentation (including Physician Certification Statements (PCS) for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
11. Secures all required and necessary insurance verification and authorization for NEMT trips.
12. Assists with system status management and other support functions. i.e., calling in on-call personnel, off-duty personnel and support when requested.
13. Provides administrative, billing, data entry, copying and filing support.
14. Does not provide any medical advice to callers.
15. Cultivates professional and collaborative relationships with AFR staff members, EMS agencies, hospitals, physicians, PSAPs and members of the community.
16. Ability to organize and remain professional while in a high stress environment.
17. Uses downtime efficiently.
18. Maintains caller’s/patient’s information in confidence.
Qualifications:
21 years or older.
High School Diploma or G.E.D.
Six monthsof EMT (career or volunteer) or office experience is preferred.
The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).
CPR/AED or ability to obtain
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 12 hour shift
- Day shift
- Night shift
Work Location: In person