Mortgage Loan Servicing Specialist

Schedule

Overview

Responsible for performing mortgage loan support services including assisting members with questions and completing basic accounting and clerical duties.  Maintains departmental records and files and completes routine reports and records.  Assists or refers members as necessary.  May process payments and adjustments.  May disburse PMI and MIP premiums.  May quote and process payoffs.  May prepare and record reconveyances and partial reconveyances.  May set-up and complete new loan processes.  May track and obtain proof of insurance as required on member loans.  May pay property taxes on mortgage properties.  May complete reporting requirements to secondary market investors.

Responsibilities

1. Assumes responsibility for effectively and efficiently performing mortgage loan support activities

a. Answers member questions regarding mortgage loans, payments, balances, and insurance requirements.

b. Processes payments from tellers including loan payoffs and adjustments. 

c. Processes mail payments.

d. Completes investor reporting requirements.  Records account data and disbursement of funds to investors.   e. Set-up new loans.

f. Pay PMI and MIP Premiums

g. Receives hazard insurance declarations and premium bills.  Sets up new files and disburses insurance premiums as scheduled.  Corresponds with insurance agents.

h. Pay property taxes on mortgage properties.

2. Assumes responsibility for establishing and maintaining professional business relationships with members.

a. Resolves (or refers) requests and problems promptly and courteously.

b. Keep members properly informed of Credit Union policies and procedures.

c. Maintains confidentiality.

d. Maintains and conveys the Credit Union's professional reputation.

3. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.

a. Assists and supports area and all Credit Union personnel as needed.

b. Completes reports and records promptly and accurately. 

c. Maintains departmental files.

d. Attend meetings as required.

e. Keeps management informed of area activities and of any significant problems.

Qualifications

Training/Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Knowledge of mortgage loan servicing procedures and related laws and regulations.
• General understanding of mortgage loans and mortgage processes.
• General office skills.
• Basic understanding of accounting/bookeeping is preferred.

Experience Required:

• One to two years mortgage servicing experience with a full-service financial institution.
• Varied office experience.

Skills/Abilities:

• Excellent communication, telephone, and public relations skills.
• Accuracy and thoroughness in work.
• Ability to meet deadlines.
• Strong typing abilities.
• Excellent basic math skills.
• Well organized.
• Ability to work well in a team environment as well as independently.
• Professional appearance, dress, and attitude.
• Able to operate related computer applications and basic business equipment,