IT Support Specialist

Our Company

AmeriBolt, founded in 2005, focuses on providing exceptional service to fastener distributors in the Southeast and Gulf Coast regions. Built on a foundation of speed and customer service, AmeriBolt has expanded its capacity while maintaining a commitment to superior service from quotation to delivery. As part of the LoneStar Group, AmeriBolt benefits from LoneStar's global manufacturing capabilities and customer approvals. Together, they offer enhanced value and diversified products to customers. LoneStar is a global leader in high-performance fasteners, gaskets, and flow-control components, serving industries like oil and gas and power generation, with operations across multiple regions.

Our Benefits

Our Benefits include: Medical Insurance, Dental Insurance, Vision Insurance, and Life Insurance. We also offer 401(k) with matching contributions, Flexible Paid Time Off (PTO), Paid Holidays, and the opportunity to be part of a dedicated and reliable team.

Essential Functions

The IT Support Specialists' primary role is to manage technology and service delivery for our locations in Alabama and Mississippi. This role involves a mix of remote troubleshooting and on-site hardware support. Since the IT Director is based in Texas, we need a self-sufficient professional who can manage their own desk, prioritize incoming tickets, and keep our regional sites running smoothly with minimal local supervision. This position will require up to 30% travel.

• Ticket Management: Serve as the primary point of contact for approximately 90 endpoints. Triage and resolve support requests independently, escalating to the Director only when necessary.
• On-site Support: Provide hands-on maintenance for desktops, laptops, and printers across two buildings in our Alabama facility.
• User Transitions: Handle the technical side of employee onboarding and offboarding, including Active Directory/M365 account setups and hardware deployment.
• Infrastructure Liaison: Act as our local contact for our 3rd-party vendors and provide "on-the-ground" feedback to the Director regarding site needs or equipment upgrades.
• Regional Coverage: Primarily based in Alabama, with very occasional trips to our smaller Mississippi site to handle physical hardware needs that cannot be resolved remotely and added remote support for Houston, TX sites.
• Comply with all company policies and procedures including Health, Safety and Quality Assurance policies.
• Report injuries, accidents, near misses or unsafe conditions to a Supervisor or Manager immediately.
• Other duties as assigned.
  
  
  

Experience

• 3 years of professional IT support experience. We prioritize a proven ability to troubleshoot and manage a site independently over specific degrees or certifications.
  
  
  

Skills And Qualifications

• High School Diploma or General Education Degree (GED); Associate’s degree in an IT-related field preferred. Equivalent professional experience is strongly valued and will be considered in lieu of formal education or certifications.
• Experience with document control activities is required. Requires strong written and verbal communication skills.
• Effective knowledge of maintaining a document and data control system.
• Solid grasp of Windows OS, Microsoft 365, and basic Active Directory.
• Comfortable with hardware: swapping components, setting up workstations, and troubleshooting network printers.
• Ability to manage user expectations and communicate technical issues clearly.
• Effective organization and planning skills.
• Demonstrated ability to deal with frequent changes, delays or unexpected events.
• Must be able to follow established policies and procedures and comply with regulatory requirements.
• Demonstrated ability to perform detail-oriented work with a high degree of accuracy and completeness.
• Good communication skills, both verbal and written materials.
• Ability to recognize problems, recommend, and implement solutions.
• A logical and organized thought pattern is required.
• Must be proficient in using Microsoft Access, Word, Excel, & PowerPoint.
  
  
  

PHYSICAL DEMANDS

• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Performs bending and reaching as necessary to obtain materials and tools.
• The employee must be able to lift, push, and/or pull up to 50 pounds.
• Frequently communicates within team and across departments who have inquiries, must be able to exchange accurate information in these situations.
• Must be able to detect product issues visually.
• Will require travel between facilities.
  
  
  

WORK ENVIRONMENT

• Manufacturing environment with multi step process production runs on different machines. High value highly customized components and high precision manufacturing for critical service applications
• Noise Level: Moderate to High
• Temperature variable with season