Client Services Coordinator

Company Description

AmeriBest Home Care is dedicated to providing high-quality home health and personal care services to our valued patients in the community. We are committed to offering client-centered and affordable home health services to help clients lead dignified and independent lives in the comfort and safety of their own homes. Each individual's needs are carefully assessed and coordinated with their physician and our qualified, trustworthy, and compassionate clinical staff.

Role Description

This is a full-time on-site role for a Client Services Coordinator located in Harrisburg, PA. The Client Services Coordinator will be responsible for managing client relations, communicating with patients and their families, providing exceptional customer service, and assisting with administrative tasks. Additionally, the role involves supporting the sales team and maintaining organized client records.

RESPONSIBILITIES:

• Drive business growth through staffing caregivers to provide quality home care
• Manage coordination of care for AmeriBest Home Care clients
• Deliver exceptional and compassionate customer service and problem resolutions  
• Hold caregivers accountable to service and performance expectations; administering disciplinary action where appropriate
• Source and recruit caregivers as needed to meet client service requests
• Communicate effectively with clients, caregivers, referral sources and managed care organizations
• Perform duties related to Electronic Visit Verification (EVV), including, but not limited to Call Maintenance Dashboard, Onboarding, Troubleshooting
• Accurate management of client and caregiver profiles and schedules within Electronic Health Management system (i.e. HHAeXchange)
• Identify caregiver staff development needs; works to render training and in-servicing as needed
• Complete Incident Reports immediately upon notification of incident by staff, client or other relevant party; assist with the investigation of patient and customer concerns and complaints
• Perform on-call duties and respond in accordance with job responsibilities (e.g. Staff open shifts; Communicate with clients, caregivers, referral sources; Etc.)
• Be a team player with all AmeriBest departments
• Prepare reports as requested
• Perform other duties as assigned

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities
• All associates are expected to report any violation of AmeriBest policies and procedures
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Bi-lingual Spanish & English
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
• Communication – Communicates persuasively; listens and gets clarification
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
• Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities

EDUCATION:

• High school Diploma

PREFERRED EXPERIENCE:

• Associates Degree
• Prior experience working for a Home Health Care Agency
• One (1) year of experience in a healthcare organization

PHYSICAL DEMANDS:

• Regular requirement to sit; use hands to touch, handle or feel
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

WORK ENVIRONMENT:

• Business Office Environment
• Noise level is usually moderate

Benefits:

• PTO
• Medical, dental, and vision Insurance
• 401(k) and HSA

AmeriBest Home Care is an equal opportunity employer. We value and encourage diversity in our workforce and provide equal employment opportunities to all individuals protected by applicable laws.

Application Deadline:

Application Deadline: October 30^th, 2025

Notice To Third Party Agencies:

AmeriBest Home Care does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of AmeriBest Home Care and AmeriBest Home Care will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.