IDD RECRUITER

OVERVIEW:
AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Recruiter is a vital contributor to AmeriBest’s mission to deliver exceptional home care services in our community one client, one caregiver, and one visit at a time.

Reporting to the Director – IDD Services it is the IDD Recruiter’s responsibility to analyze staffing issues (consistently open shifts, particular acuities needed of caregivers, hard to staff areas, etc.) in AmeriBest’s service area. The Recruiter must execute a customized strategy enabling our recruiting/onboarding efforts to deliver exceptional customer service to our clients and caregivers as well as provide staffing resources to the Developmental Care team.

ESSENTIAL RESPONSIBILITIES AND REQUIREMENTS

Responsibilities:
• Sourcing, recruiting, onboarding and staffing of Direct Support Professionals (DSPs)
• Work with Dev. Care staff to place/staff current and incoming clients and ensure good matches are made
• Work directly with the HR team to ensure candidates for clearance are moved along in a timely fashion, reporting any issues to Director – IDD Services if needed
• Customer service, demonstrating compassion and resolving problems
• Execute strategies to enhance the staffing experience of clients and caregivers
• Work with Philadelphia and Pittsburgh Developmental Care/HR departments to move DSPs through the hiring process
• Provide analysis, metrics and weekly reporting regarding hiring and staffing
• Communicate effectively with the Client Services team, management, and co-workers
• Alert Dev. Care staff when a new DSP is cleared to begin work
• Achieve weekly hiring numbers, as specified

Requirements:
• Valid state driver’s license
• Able to travel locally
• High School diploma or equivalent

COMPLIANCE AS REQUIREMENT OF PERFORMANCE
• Participate in investigatory activities as required
• Report any violation of AmeriBest policies and procedures
• Conduct yourself ethically and consistently with AmeriBest standards
• Protect privacy in compliance with HIPAA and state privacy laws

COMPETENCIES/SKILLS
• Excellent organizational, communication, and problem-solving skills
• Strong customer service and telephone skills
• Entrepreneurial self-starter with a positive attitude
• Demonstrates urgency and adaptability
• Ability to build and maintain strong relationships
• Computer proficiency including Microsoft Office and EMR systems
• Ability to manage competing demands and multitask effectively

EDUCATION AND EXPERIENCE
• High School diploma or equivalent (required)
• Associate’s degree (preferred)
• Customer Service: 1 year
• Recruiting: 1 year
• Healthcare Experience: 1 year

PHYSICAL DEMANDS
• Regular sitting and use of hands
• Occasional standing, walking, reaching, and lifting up to 30 pounds
• Driving occasionally in congested areas

WORK ENVIRONMENT
• Business office environment (In-Person Role)
• Travel to patient residences and other sites as needed
• Moderate noise level