What are the responsibilities and job description for the IT Help Desk Technician position at Ameri-Force?
We are searching for a Help Desk Technician with minimum 1–3 years of helpdesk, technical support, or IT operations experience in a multi-location or enterprise environment; based in San Diego, CA.
POSITION SUMMARY
The IT Helpdesk Technician provides Tier I–II technical support within Técnico’s Managed Services Organization (MSO). This role is responsible for addressing incoming support requests, resolving hardware and software issues, managing access and user configurations, and ensuring high-quality, timely service delivery consistent with MSO service-level expectations. The technician supports enterprise systems, local infrastructure, and business applications to maintain operational continuity across multiple subsidiary.
Education and Experience:
Bachelor’s degree in computer science, Information Technology, or a related field is required. High School diploma or GED required, associate degree in IT or related field preferred.
1–3 years of helpdesk, technical support, or IT operations experience in a multi-location or enterprise environment.
Experience with Microsoft 365, Windows OS, networking fundamentals, and ticketing systems.
Knowledge, Skills and Abilities:
A comprehensive understanding of networking principles is essential for effective communication and data exchange within and between organizations.
Demonstrated expertise in network engineering, operations, and performance analysis.
Proficient in technical troubleshooting with practical experience.
Demonstrates the capability to operate autonomously with limited oversight.
Understanding of computing infrastructures.
Proficient in server management and monitoring tools.
Demonstrates outstanding analytical skills and a strong aptitude for resolving complex issues.
Demonstrated ability to effectively communicate and support non-technical individuals in navigating complex technical challenges.
Ability to resolve complaints and negotiate with others.
Ameri-Force Benefits
As part of the Ameri-Force team, a recognized ESOP company, you have a personal stake in the collective success of the organization, fostering a collaborative and rewarding work environment. Our competitive benefits package includes:
· Industry Leading Pay
· Medical Coverage
· Dental Coverage
· Vision Coverage
· Short Term Disability Benefits
· Term Life Benefits
· Referral Bonuses
*Referral Bonuses are available for specific jobs only
About Ameri-Force
Since 1991, Ameri-Force has been a leader in skilled trades staffing, offering a people-focused approach that provides competitive advantages for our clients and rewarding career opportunities for our contract employees. Leveraging our deep expertise in maritime, manufacturing, aerospace, industrial, and energy sectors, we ensure a seamless experience by efficiently managing federal and state taxes, unemployment, and worker’s compensation. In addition, we offer a comprehensive benefits package, including medical, dental, vision, short-term disability, and life insurance, tailored to meet the needs of our workforce. Join Ameri-Force and be part of a company that values your success.
Learn more at ameriforce.com
* Note: The specific duties, skills and qualifications may vary depending on the company’s requirements and the nature of the tasks performed at the site. Employees must be willing to make reasonable adjustments to their tasks depending on the requirements of the client. We are an equal opportunity employer. We do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic as established by law.
Pay: $20 - $20/hr
Salary : $20