Regional Operations Consultant

As a Regional Operations Manager, you help create the energy and excitement around Amerant Bank providing the right solutions and guidance to Retail, Business Banking and Private Client Group as well as other segments of the bank. You understand that Amerant Bank is dedicated to delivering a customer experience that is unlike any other. Primarily responsible for the achievement of operation activities and its effectiveness. Responsible for the education of Bank products and services, systems, and processes to new and existing team members.

Work closely with all segments to ensure operational issues are addressed and rectified where appropriate. Act as an advocate in creating efficiencies relative to the day-to-day operations. 

Responsibilities:

• Works with all segments and team members in maintaining the operational integrity of the banking centers.
• Provide daily operation support and direction to all segment in the banking centers. Answer banking center team member operations questions.
• Take responsibility for actively participating, creating, and providing tools that will support the day-to-day operations of the banking center.
• Act as a liaison between all Operations functions and the Business.
• Recommend, develop, and promote strategies that will improve the efficiency of banking center operation functions.
• Partner with the banking centers, participate in the development of tools (products / services, tracking mechanisms) that promotes a culture devoted to the attraction, expansion, retention, cost management of our customer base.
• Partner with banking centers to ensure that they are prepared and attain a “satisfactory” audit.    
• Collaborate with banking center to ensure they meet all compliance expectation. 
• Assist the banking center to ensure all security and control policies and procedures are followed thereby reducing risk to the Bank.
• Partner with banking center to maintain operating losses within acceptable limits.
• Actively participate in banking center meetings.
• Responsible in maintaining the Platform and Teller policy and procedural manuals current.
• Travel between banking centers to ensure optimum operational performance.
• Ensure that banking centers are visited on a bi-monthly basis and that the Key Operational & Control Activities is updated accordingly.
• Responsibility for projects as assigned.
• Develop and promote banking center staffing strategies: work with BS, MM, Sr MM Manager, BBRM and PCG.
• Adhere to all policies and procedures manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are always adhered to. 
• Identify, evaluate, monitor, and make any recommendation deemed necessary to respective Risk Management Committee to assess, reduce, eliminate, or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

     Customer Service

• Adhere to customer service expectations as defined for all positions with the banking center. 
• Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.
• Provide quality customer service to all current and prospective customers as measured by Bank service standards. 
• Deliver customer experience for all segments to ensure quality customer experience every day every time.

     Bank Transformation

• Adhere to all expectations defined for a banking center.
• Take lead responsibility by coaching team members on the day-to-day banking center activities in accordance with the behaviors and expectations defined for a banking center.

     Leadership

• Partners with banking center manager on the day-to-day operational functions of the banking center. 
• Responsible for education and assisting banking center team members. Partner with management in assessing team member needs and finding resources to address applicable need. 
• Responsible for daily coaching of team members in the areas of operations, compliance, sales activities and banking center elements and functionality. 
• Escalate and work to resolve issues related to facility, digital technology and other elements related to banking center.
• Create a feeling of energy and excitement among team players. Promotes Bank vision and values. 

Minimum Education and/or Certifications Requirements:

High School or GED required. AA or bachelor’s degree highly preferred.

Minimum Work Experience Requirements:

Minimum of five years domestic retail bank experience preferably, with back office as well as field experience.

Technical and/or Other Essential Knowledge:

Previous experience with Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Advanced.