Field Services & Support (FSS) Specialist

Hybrid, Hillsboro, Oregon

Overview

The Field Services & Support (FSS) Specialist is primarily responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts.

What You Will Be Doing

• Provides end users with technical support via remote access, phone and Email.
• Handle escalations and provide documentation for the Global Service Desk analysts.
• Install/upgrade and troubleshoot software related issues.
• Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.
• Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
• Maintain Mac environment using JAMF MDM solution.
• Obtain a good understanding of the Amer Sports/Wilson environment’s software and can provide software training to clients when needed.
• Learn the different applications/systems and processes used on a daily basis by the support team.
• Provides tier 2 support on 3CX PBX and telephony related applications.
• Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
• Ability to organize and purchase large amounts of hardware orders (laptops, misc. equipment).
• Support MS Teams audio/video equipment for small and large conference room areas.
• Weekend and/or after-hour work may be scheduled as necessary.
  
  

What You Need To Succeed

• Bachelor’s degree in computer information systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3-4 years’ experience in a PC\Telecom network environment.
• Technical knowledge of Mac OSX, Windows 11, 10 and Windows Server operating systems.
• Familiar with Internet-related applications such as E-Mail clients, FTP clients and Web Browsers.
• Experience configuring local security policies and group policy management.
• Experience configuring mobile devices (i.e. Android/iOS devices).
• Experience troubleshooting VPN technologies.
• SCCM/InTune/MDM experience is required.
• Familiar with telecom protocols, SIP, PSTN, PRIs etc.
• Required certification in one of the following applications/skills: 3CX/MCP/JAMF/Intune/Network
  
  

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good communication and interpersonal skills.
• Ability to assist the Global Service Desk analysts’ team.
• Ability to work toward corporate objectives.
• Able to work independently and efficiently to meet deadlines but also can work with others and obtain cooperation internally and with outside parties.
• Quality of work includes timeliness, completeness and accuracy.
• Knowledge of department functions so that operations run smoothly in manager’s absence.
• Ability to provide technical explanations to support issues.
• Regular and predictable attendance is an essential function of the job.
• 3CX, MCP, JAMF, Network , Security and/or InTune certifications are a plus.
• Creation and upkeep of support documentation
• Ability to lift 50lbs
  
  

What’s In It For You

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

Benefits & Compensation

• Medical, dental and vision
• 401k with company match
• Life insurance
• Pre-tax transit discounts
• Paid maternity/paternity leave
• Smart casual dress
• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc'teryx, Salomon, Wilson, Atomic, Peak Performance, and more).
  
  

A reasonable estimate of the annual pay range is $65,000 - $78,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range reflects the base pay only and does not include our competitive bonus program.

Our Candidate-Centric Hiring Process

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

• CV Screening
• Phone Screening
• Interview with a few members of our team
• Feedback & Decision
  
  

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!