After Sales & Warranty Technician

Overview

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and Armada.  We are a company where ambitious, competent, and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us!

What You'll Do

As a member of the After Sales Service & Warranty team, the After Sales technician position will be responsible for assessing consumer and dealer warranty claims for all Amer Sports brands. This includes physical and virtual inspection of products to determine the validity of warranty claims. The role will provide product knowledge to the Consumer Experience team and assist them in identifying solutions for dealers and consumers. This role has daily responsibility for managing warranty claims and communicating outcomes with dealers and consumers via email/phone. Responsible for daily duties in the service center, including cleaning, organizing, shipping, receiving, and assisting brand leaders with special projects within the service center.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily: 

• Utilize Salesforce to manage communication with dealers and consumer support team regarding warranty claims
• Ensure communication with customer meets Amer Sports standards
• Inspect product returns and make decisions, consistent with Amer Sports policy and procedure, regarding warranty coverage or denial
• Create orders in SAP to credit or send replacement products to customers
• Support the customer experience team by responding to inquires (Salesforce, phone, email)
• Manage non-inventoried spare parts, including labeling, bagging, and organizing spare parts for boots, bindings, and skis
• Perform day to day duties at the service center, including cleaning, organizing, shipping, and receiving
• Assisting brand and category leaders with various projects within the service center
• Ongoing review warranty orderbook to ensure fulfillment of warranty and spare parts orders

What We're Looking For

The requirements listed below are representative of the knowledge, skill, and/or ability required.  

• Bachelor’s Degree or equivalent experience
• 6 months related experience-ski shop work preferred, not required
• Proficiency in Microsoft Suite (Outlook, Excel, Teams) 
• SAP and Salesforce knowledge preferred, but not required
• Basic Mechanical and Repair skills
• Ability to become Salomon/Atomic/Armada Certified Binding Technician
• Ability to become Forklift Certified
• Strong reading and logistical skills, attention to detail and accuracy
• Proficient decision making and problem-solving skills with the ability to multitask and set priorities
• General Knowledge outdoor and ski industry preferred, but not required

REQUIRED EDUCATION & EXPERIENCE: 

• High School Diploma or equivalent education
• 1-3 years of customer service experience, optimally in B2B, consumer goods business
• 6 months related experience-ski shop or outdoor sports retailer preferred, but not required

Physical Demands & Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and listen.  The employee is frequently required to sit, stand, and walk. The employee must occasionally kneel, stoop, crouch, twist, and lift up to 50 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

When specific circumstances are met, work from home may be an option, but must be approved by your direct manager. When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (including the internet, monitors, keyboard, mouse, speakers, etc.)

What We'll Provide

This role is based in the city of Ogden, Utah - the gateway to the many exciting ski areas and other outdoor recreation. We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! 

We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Other benefits and perks include:   

• Medical, dental and vision
• 401k with company match
• Life insurance, pre-tax transit benefit program
• Discounts on Amer Sports products
• Healthy Lifestyle Program

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.