What are the responsibilities and job description for the Spa Front Desk Staff position at Amenity Day Spa?
Amenity Day Spa (http://www.amenitydayspa.com) has been serving clients in the NOVA area for over 20 years. Located in Ashburn Virginia, we provide a friendly clean work environment in an upscale spa facility. We are looking for energetic and reliable front desk staff. This positions is responsible for ensuring positive and friendly guest relations; therefore, individuals must possess proper phone etiquette, courteous and respectful behavior and maintain a friendly and positive attitude.
EMPLOYEE JOB FUNCTIONS:
- Comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy.
- Maintain positive guest relations at all times.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain notes and guest history in management system.
- Inspect spa for cleanliness and product needs.
- Be familiar with and set up as needed spa packages, promotions, prices and rates.
- Maintain filing system.
- Close out end of shift.
- Answer spa desk phones.
- Set appointments for guests and clients.
- Have clients fill out intake forms.
- Use Computer Sales System to ring up sales and keep track of monies.
- Process gift cards.
- Answer questions on spa treatments
- Basic computer knowledge.
- Keep desk area neat.
- Keep locker room neat.
- Report all issues and concerns to Spa Manager/Supervisor.
- Participate in all spa meetings, training sessions and other information meetings.
- Any other duties assigned by Spa Director.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Ashburn, VA 20147 (Required)
Work Location: In person
Salary : $15