Warehouse Floater

1-2 Saturday shifts per month will be required and there will be opportunity for overtime pay.

Amen Clinic is an outpatient health care clinic that has been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including: psychiatrists, integrative physicians, nutritionists, therapists and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.

Job Summary:

A fast paced, high volume fulfillment/distribution center for Dr. Daniel Amen’s online store and Public Television pledge offerings. Fulfillment specialists are primarily responsible for processing and fulfilling customer orders, managing inventory levels and handling customer service shipping issues.

Essential Duties and Responsibilities:

• Perform Morning Stocking Procedures, Daily Order Pulling and End of Day clean up each day- NOEXCEPTIONS
• Process and fulfill all daily internet, direct phone, Amen Clinic and event shipping orders the same day they are received unless otherwise noted by Director of Operations
• Process and fulfill purchase orders within 5-7 business days unless otherwise requested by the Director of Operations
• Maintain efficiencies by keeping fulfillment and warehouse product inventory and packing supplies stocked at all times according to set Stocking Rules
• Assist Lead in the management of products and supplies by ordering as needed and maintaining just the right amount on hand for daily processing
• Assist in handling all customer service shipping issues as they arise. Each business day must conclude with all issues resolved to the best of your ability
• Run end of day procedures for UPS and UPSMI
• Maintain a clean, orderly and safe work environment
• Assist in distributing customer returns and/or packages received to proper person/department
• Maintain confidentiality with sensitive customer information
• Other duties as assigned

Qualifications and Requirements:

• 1 year shipping and fulfillment experience
• 1 year customer service experience

Knowledge and Skills and abilities:

• Must possess strong organizational skills
• Must be able to prioritize and manage time efficiently
• Ability to work under deadline pressure with a sense of urgency
• Ability to work independently
• Excellent written and verbal communication skills
• Proficient with Microsoft Word and basic computer skills
• Must be able to drive and possess valid CA driver’s license

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent standing, fast paced walking, reaching with hands and arms, and stooping or bending
• Frequent typing and viewing of computer screen
• Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone.
• Frequent hearing, listening and speaking in person
• Frequent lifting of packages and boxes, some in excess of 50 lbs

Work Environment:

The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work indoors in temperature-controlled environment
• The noise level is usually moderate with the exception of travel noises such as planes, etc. from near by airport and highway
• Frequent standing on cement floors with rubber impact mats