Service Supervisor

We are looking to hire an experienced and highly motivated Service Foreman to perform and lead our shop operations located in Baton Rouge, LA.  As a working foreman’ this role will entail coordinating shop repair activities/workload, effectively organizing resources to achieve optimal efficiency/maximum output, while ensuring the highest standards of safety, quality, and productivity are met.

This position will perform mechanical functions relative to all types of construction equipment as well as will oversee, train, and direct the work of equipment technicians. This position will be required to operate with minimal supervision. 

At AMECO, we value a highly inclusive, engaging, and collaborative work environment. We prioritize career development, continued training, and advancement opportunities to foster job satisfaction and stability.

Key Responsibilities 

• Communicate with customers concerning repair and service needs; this communication is frequent and critical. 
• Direct scheduling of service work from the Rental Department, salesmen, and walk-in customers. 
• Maintain good member relations by consistently applying HR, Safety, and Quality policies and practices, including training, and developing each member.
• Maintain or complete records associated with established equipment repair practices, preventive maintenance programs, or warranty information; monitor others to ensure they are accurately completing the same. 
• Perform major (non-routine) service repairs to customer and company-owned equipment.
• Perform routine safety checks of shop equipment, tools, and work areas. 
• Maintain compliance with all applicable policies, procedures, and global standards.
• Plan, organize, and carry out assignments as directed. 
• Effectively develops and applies the Core Skills to the job. 
• Develop and cross-train staff continuously to build a versatile team.
• Address and resolve requests, complaints, and concerns promptly.
• Maintain open communication with management, reporting any personnel or performance issues promptly.

• Upholds AMECO’s productivity, quality, and safety standards. 
• Meet expectations on attendance and punctuality. 
• Performs all other duties as assigned.

Education Requirements:

• High school diploma or equivalent preferred, or
• A combination of education and directly related experience equal to eight (8) years.

Minimum Qualifications:

• Eight (8) years of experience in the construction equipment industry.
• Hydraulics, electrical, engines, and power train certification required. 
• Three (3) years’ experience in a lead or supervisory role to include directing/training others, responsibility for workflow and process improvement. 
• Thorough technical training, provided by manufacturers, specific to certain equipment. 
• Maintain thorough knowledge of hydraulics, electrical systems, schematics, drive trains, and gasoline engines. 
• Effective diagnostic knowledge in all areas for most types of construction equipment. 
• Ability to communicate effectively with audiences including management, coworkers, clients, vendors, contractors, and visitors.    
• Job-related technical knowledge necessary to complete the job.
• Ability to attend to detail and work in a time-conscious and time-effective manner, ensuring deadlines are met.    
• Strong interpersonal and communication skills. 
• Excellent leadership and decision-making skills. 
• Demonstrated proficiency in the use of personal computer-based business applications. 

Certifications: Relevant certifications in equipment service preferred. 

Supervisory Responsibilities: Yes 

Physical Demands/Requirements: 

• Individuals may be required to frequently sit/drive stand, walk, lift/carry, reach, stoop, push/pull, handle/grasp/feel, talk, hear, engage in repetitive motions, and demonstrate eye/hand/foot coordination.
• Close vision is required for this job.  
• Employees frequently lift, carry, and/or move up to 50 pounds and occasionally up to 100 pounds.  

   Work Environment: 

• Generally favorable indoor shop workspace.
• Occasionally may require exposure to production/manufacturing areas, which may result in being near moving mechanical parts or being exposed to fumes or airborne particles.  These respective areas will require the use of personal protective equipment, such as safety glasses, hearing protection, or hard hats. The noise level in the production/manufacturing areas is usually loud.
• Often required to work at a fast pace to meet deadlines, thus some stress may occur.
• Environmental conditions may include occasional exposure to heat, temperature changes, noise, and humidity.

 Travel/Other Requirements: 

• Availability as requested/required for after-hour emergency calls, necessary overtime as the workload dictates.