IT Support Specialist

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
About The Role
The
IT Support Specialist
is a key player in delivering standard solutions that support processes at Amcor’s sites.
This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.
Principal Accountabilities
Delivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.
Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
Ability to support (L3) for Server and Virtualization environment
This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.
Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.
IT Asset management
Ensure computer rooms and IDF are properly organized according to the local standards.
Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.
Knowledge And Experience
Technical education in computer science or equivalent experience/studies
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
Good knowledge of TCP/IP and basic Networking
Our Expectations
We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the
"Know Your Rights: Workplace Discrimination is Illegal" Poster
. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)