Customer Planning & Service Lead

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
The Customer Planning & Service Lead is responsible for developing collaborative solutions with the customer and key stakeholders through their understanding of supply chain, transportation, warehousing, project management and continuous improvement practices. This role will utilize reporting and analytics to identify opportunities & trends to improve service. This role is also expected to engage/mitigate customer risk during events that impact plant capacity or execution.
What You Get to Do
Geographic Scope: North America
Business Unit Scope: One
Number of colleagues directly reporting to this job: 0
Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.
Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)
Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.
Prepare content and support business sessions and presentations with the Customer regarding service
Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits
Analyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)
Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventory
Engage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of business
What We Value
Ability to positively influence & communicate effectively at all levels, internal & external
Adaptability and critical thinking that enables innovative solutions/continuous improvement
Growth mindset that embraces challenges & continuous learning
Effective knowledge of products, systems, & manufacturing processes
What We Want From You
Education – Bachelor’s Degree strongly preferred
Experience – 2 years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environment
Regular attendance
Frequent interaction with others
Ability to sit up to 100% of time
Ability to communicate up to 100% of time
Ability to move from one place to another up to 50% of time
Ability to work on a computer 100% of time
Ability to travel domestically 10% of time
Office environment
Our Expectations
We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the
"Know Your Rights: Workplace Discrimination is Illegal" Poster
. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)