Customer Solutions Specialist

Company Overview:

Amcon Laboratories is located in South County, St. Louis, close to Afton. We are considered The Eyecare Supply Center, and have been serving the eye care industry for 40 years. In that time, Amcon has evolved to a major manufacturer and distributor of optical supplies for eye-care professionals and optical chains. Most of the Optical brands you know are our Amcon customers. Amcon continues to grow rapidly and continues the Mission, “Provide our customers with the highest quality products available, at fair prices, delivered with superior service”.

Position Overview:

Amcon is currently seeking a Customer Solutions Specialist to join our team of professionals. The Customer Solutions Specialist handles customer inquiries, issues, and complaints to ensure high customer satisfaction for the company. This position will work collaboratively in an office setting and warehouse to resolve issues related to invoicing, shipping, and products.

Essential Duties and Responsibilities:

• Email and phone communication with customers to resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the optimal solution.
• Physically process returns including unboxing, restocking inventory and reshipping.
• Report product complaints to Quality or Purchasing departments, as applicable.
• Conduct a weekly review of UPS invoice to update CRM of any customer address changes.
• File claims with shipping services for damaged/lost customer packages.
• Collaborate with Sales Team to assist with customer inquiries.
• Facilitate frame repair service offered to customers by taking and picking up repairs from the repair vendor, updating Frame Repair system and shipping back repaired frames.

Qualifications:

• Ability to interact with employees and customers in a professional service-oriented manner.
• Strong attention to detail.
• Effective communication skills to gather information through active listening, comprehension and speaking.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.

Experience:

• High School Diploma or Equivalent.
• 1 to 2 years of related Customer Service experience.
• Proficient in Microsoft Outlook.
• Familiarity with CRM system.

Amcon is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• St. Louis, MO 63123 (Required)

Work Location: In person

Salary : $18 - $20