What are the responsibilities and job description for the Foodservice Consultant position at AMCON Distributing Company?
We are seeking a highly motivated and results-driven Foodservice Consultant to join our team at AMCON Distributing Company. As a Foodservice Consultant, you will be responsible for providing exceptional customer service and support to foodservice-forward customers in the convenience industry. They will work closely with the local branch foodservice-forward customers and local branch operations to ensure efficient ordering, delivery, and inventory management of food and beverage products. The Foodservice Consultant will serve as a knowledgeable resource for customers, providing guidance and recommendations on product selection, menu planning, and industry trends. This position requires excellent communication skills, a strong understanding of the foodservice category within the convenience and/or QSR industry, and a passion for delivering exceptional customer experiences.
BENEFITS
- Benefits: Medical, Dental, Vision & More
- Holidays and Vacation Paid Time Off
- Competitive 401(k) Company Match
- Training & Development
- Advancement Opportunities
ESSENTIAL FUNCTIONS
1. Customer Relationship Management
- Establish and maintain positive relationships with foodservice-forward customers.
- Act as a trusted advisor, providing guidance on product selection, menu development, and best practices.
- Respond promptly to customer inquiries, concerns, and requests, ensuring complete customer satisfaction.
- Connect regularly with customers to assess their needs and identify opportunities for upselling or cross-selling.
2. Order Management and Processing
- Collaborate to accurately capture and process orders, ensuring product availability and timely delivery.
- Coordinate closely with internal teams, including purchasing and logistics, to ensure efficient order fulfillment.
- Proactively communicate any potential delays or issues related to order fulfillment and work towards resolution.
3. Product Knowledge and Training
- Maintain up-to-date knowledge of food and beverage products, including ingredients, and preparation methods.
- Conduct customer product training sessions, ensuring comprehensive understanding of available offerings.
- Provide recommendations on product substitutions or alternatives to accommodate customer preferences or inventory availability.
4. Inventory Management and Analysis
- Monitor customer usage patterns to anticipate product needs and recommend appropriate reorder quantities.
- Collaborate with customers to customize inventory management solutions.
- Analyze sales data and feedback to identify opportunities for product assortment optimization and improvement.
5. Sales Support and Business Development
- Collaborate with the sales team to identify new business opportunities and support customer acquisition efforts.
- Attend industry trade shows and events, to represent the company and build relationships with potential customers.
- Provide input and feedback to the sales team on customer needs, market trends, and competitive landscape.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent (Bachelor's degree in a related field preferred).
- Proven experience in the foodservice industry, preferably in a customer-facing role.
- Strong knowledge of food and beverage products, including culinary trends and preparation techniques.
- Excellent interpersonal and communication skills, with the ability to build rapport with customers and internal teams.
- Proficient in using computer systems and software for order management and customer relationship management.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Valid driver's license and willingness to travel within the assigned market as required.
- Certifications: Food Handler’s Certificate & ServSafe Certification
AMCON DISTRIBUTING COMPANY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.