Manager, Digital Shared Services

Job Summary

Are you motivated by making work easier and more efficient for others? Are you energized by untangling processes and finding better, simpler ways to work? If you’re passionate about people and driven to create exceptional employee experiences, you might be the perfect fit for our Manager, Digital Shared Services (HR) role!

In this role, you’ll be the architect of smarter, more efficient HR processes by designing and implementing digital solutions that help our teams spend less time on tasks and more time supporting what matters most: our People. Working alongside our People Analytics and HR Systems teams, this role sits at the heart of AMC’s digital HR transformation, connecting People and Technology to build HR solutions that take the hassle out of everyday work to help our people thrive.

As the principal designer and change leader, you’ll collaborate across HR and the business to identify opportunities, reimagine workflows, and bring new ideas to life that enhance the way we work.

At AMC, we value leadership, ownership, communication and belonging for all, and believe that every improvement starts with someone who cares deeply about the people behind the process. If that sounds like you, we want to hear from you!

This position is based in Leawood, KS and is not eligible for relocation.

What you will be doing:

• Reimagine and transform HR processes and workflows by aligning on desired outcomes and designing scalable, digital solutions that elevate our work and improve the employee experience.
• Serve as the primary owner and thought leader for AI, automation, and virtual agent opportunities across HR, identifying, evaluating, and scaling innovative solutions that enhance HR service delivery.
• Own end-to-end digital solution lifecycles, from ideation through implementation and optimization including tracking progress and measuring impact.
• Champion the employee experience as the primary lens for all solution designs, ensuring every solution meaningfully improves how work gets done.
• Lead change management efforts that enable successful digital transformation, including stakeholder engagement, communication, digital literacy, and adoption.
• Build strong cross-functional partnerships across HR, IT, Operations, theatre leadership, and business stakeholders to align priorities, co-create solutions, and drive adoption of digital shared services models.
• Ensure all AI and automation solutions meet privacy, security and compliance standards.

What we need from you:

• Bachelor’s degree in Business Administration, HR Management, IT, Computer Science, or a related field, or equivalent experience.
• 1 year(s) of HR experience leading people, processes, or projects.
• Proven track record in driving change and optimizing service delivery.
• General understanding of AI technologies, how they can support HR operations, and awareness of privacy and compliance requirements.
• Knowledge of core HR processes, policies, and systems, and how they shape the employee experience.
• Ability to connect HR initiatives to broader business goals and strategy.
• Strong organizational skills and the ability to manage multiple projects at once.
• Ability to navigate ambiguity with confidence and guide stakeholders toward clear outcomes.
• Experience ensuring compliance with employment laws and privacy standards.
• Experience solving problems and answering employee questions with empathy and emotional intelligence.
• Comfort using feedback and data to make continuous process improvements.

What we also value (preferred):

• 3 years of experience in HR, HR operations, or HR shared services
• Experience designing and scaling digital shared services models in HR.
• Experience in project management and/or process improvement.
• Exceptional analytical, quantitative, and statistical skills.
• Technical knowledge of HR technologies and systems.
• Relevant certifications such as PMP, PHR, SPHR, and Lean Six Sigma are all highly desirable.
• Experience in AI development, particularly in leading implementations of chatbots or virtual assistants.
• Experience with AI concepts in practice (machine learning, NLP, AI frameworks).
• Experience with programming languages.

Minimum qualifications:

• Bachelor’s degree in Business Administration, HR Management, IT, Computer Science, or a related field, or equivalent experience.
• 1 year(s) of HR experience leading people, processes, or projects.
• Proven track record in driving change and optimizing service delivery.
• General understanding of AI technologies, how they can support HR operations, and awareness of privacy and compliance requirements.

Why Work at AMC?

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.

• Hybrid work schedule (remote/in-office) for most corporate roles
• Annual bonus potential
• Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
• Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• A relaxed, collaborative office environment with Coca-Cola Freestyle machines
• Convenient on-site gym facility
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course—FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes

Job Address

One AMC Way 11500 Ash Street Leawood, Kansas 66211

Employment Status

Full Time

Relocation Eligibility

No

Department

HR SYSTEMS

Pay Rate Type

Salaried

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.