What are the responsibilities and job description for the Customer Service Manager position at AMC Commercial Cleaning?
Overview
The Customer Service Manager is responsible for managing relationships with clients and staff by ensuring that contract requirements are met and adjusted as needed. This role also involves supervising on-site work to ensure service quality, productivity, and safety standards are achieved according to company and client expectations.
Education/Qualifications
- High school diploma or equivalent (required).
Experience:
- Minimum of 2 years' experience in a similar client-facing role.
- Experience in the commercial cleaning/janitorial services is highly desirable.
- Proficiency in Microsoft Office Suite at an intermediate level.
- Strong written and verbal communication skills.
- Applicants will need to be Bi-lingual in (English/Spanish) to be considered.
Responsibilities:
- Oversee a portfolio of clients and staff within a designated geographic area.
- Maintain regular contact with clients to ensure their needs and expectations are met.
- Conduct client audits.
- Ensure customer satisfaction at all times.
- Provide follow-up and support after the sale to ensure a smooth transition.
- Address, follow up on, and report client concerns in a timely manner.
- Manage and respond to feedback, concerns, and complaints in a timely fashion.
- Escalate feedback, concerns, and complaints as required.
- Establish and maintain effective communication among stakeholders.
- Build and maintain strong business relationships with both staff and clients.
- Maintain a professional approach when interacting with staff and clients.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $70,000 - $80,000