What are the responsibilities and job description for the Call Center Agent position at Ambulatory Medical Practices MSO, Inc?
Are you passionate about providing excellent customer service in a fast-paced healthcare environment? Ambulatory Medical Practices MSO, Inc. (AMP), supporting ColumbiaDoctors, is currently seeking enthusiastic and professional Call Center Agents to join our growing team.
AMP is a Management Services Organization (MSO) that provides clinical and administrative support for ColumbiaDoctors, one of the largest and most respected multi-specialty practices in the Northeast. Our providers specialize in Cardiology, Vascular Disease, Internal Medicine, Obesity, Gastroenterology, and Endocrinology. With more than 50 Columbia-affiliated providers and multiple locations throughout Westchester, Rockland, and Orange Counties, including Valhalla, Hawthorne, White Plains, Yonkers, Scarsdale, Suffern, and Monroe, were committed to delivering exceptional patient care across the region.
Why Join Us?
We offer a comprehensive and competitive total rewards package that includes:
- Paid Time Off, including vacation, sick and paid holidays
- Medical, dental, and vision coverage for individuals and families, effective 30 days from hire date
- Employer-paid: Basic Life and AD&D Insurance, short- and long-term disability
- Participation in a 401(k)-retirement plan, with a company match
- Optional Flexible Spending Accounts (FSA), Health Savings Account (HSA) and Commuter Benefits
- Tuition Reimbursement, Employee Discounts, and more!
At AMP, we are dedicated to investing in the growth and development of our employees. We provide opportunities for career advancement through ongoing training, mentorship, and the chance to explore different roles within our organization. We believe in promoting from within and supporting our team members in reaching their full potential.
We are proud to provide a supportive and inclusive work environment where diversity is celebrated. AMP values the unique perspectives and experiences that each team member brings and is committed to creating equal opportunities for all employees.
Key Responsibilities:
- Schedule appointments for all ColumbiaDoctors providers and locations.
- Confirm appointments and explain office protocols.
- Cancel and reschedule appointments as needed.
- Manage a high volume of incoming calls and relay detailed messages to appropriate staff members.
- Enter and verify patient insurance and personal information in the EPIC system.
- Address patient concerns and complaints during scheduling.
- Assist the Call Center Manager with administrative support as needed.
- Maintain knowledge of doctors specializations, practice locations and accepted insurance plans.
Experience and Skills:
- Effective communication and customer service skills
- Ability to multi-task, react quickly and utilize good judgement
- Comfortable handling a high call volume
- Computer proficiency (EPIC experience a plus)
- Ability to work collaboratively as part of a team
- Empathetic and patient-centered mindset
- Attention to detail and organizational skills
- Bilingual is a plus
Education:
- High School Diploma or equivalent (required)
Work Location: Hybrid.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team members base salary and/or hourly rate, several factors may be considered as applicable (e.g., job type, location, years of relevant experience, education, credentials, budgets, and internal equity).