What are the responsibilities and job description for the Customer Service Coordinator position at Ambrell Induction Heating Solutions?
Description
Requirements
AAS or equivalent experience or 2 years Customer Support experience
Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders:
- Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally.
- Support incoming Customer requests via email and phone
- Support Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance.
- Troubleshoot order issues.
- Expedite order/quote while being detailed and quality oriented.
- Review new Orders with appropriate parties as part of the global purchase order review process
- Shared responsibility for documentation and reporting accuracy for Order Management metrics
- Responsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenance
- Responsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing.
- Responsible to escalate non-standard request to the Applications Lab
- Participate in internal meetings to give status updates
- Operates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance.
- Acts as contact person and liaison on behalf of customer, partners with multiple teams.
- Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements.
- Assist with training of new Team Members, as needed.
Requirements
AAS or equivalent experience or 2 years Customer Support experience
Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders:
- Quote preparation
- Purchase Order review and Order creation
- Resolve issues with PO’s and secure required documentation.
- Return Material Authorization (RMA) creation & processing
- Responding to Customer Inquiries
- Process Change Orders
- Phone Coverage