Branch Support Coordinator

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Performance Indicators

• Assists with achieving Customer Retention Targets
• Assists with achieving NPS/ CVC Results
• Assists with achieving APBITA Targets
• Assists with achieving Revenue Targets
• Assists with achieving AR/ DSO Targets
  
  

Principal Duties and Responsibilities

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• General Admin Tasks
• Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
• Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
• Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
• Customer contract management (database, price increases, new agreements)
• Responsible for Office Supply Inventory
• Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
• Successfully supports branches in other assigned functions as delegated.
  
  

• Admin/ Warehouse Tasks
• Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
• Maintains Branch Holiday Pipeline
• WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
• Admin Month End Tasks
• Assist with Commission SOP
• Manage/ Assist with MUR Reporting
• Physical Inventory Processes (WDS)
  

Candidate Summary

Required Experience

• 3-5 years business administrative experience preferred
• Skill with Google Suite Preferred
• Experience supervising others preferred
  
  

Required Leadership Traits and Characteristics

• Excellent listening and communication skills
• Excellent customer service skills
• Skill in written and verbal communications
• Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time
• Skill in providing timely and clear and concise feedback
• Attention to detail and analytical skills
• Customer focus and growth mindset.
• Outstanding problem-solving abilities
• The ability to handle stress and stress related situations.
• The ability to work independently, taking the initiative.
  
  

Formal Education, Qualifications Or Training

• High school diploma or GED required
• 3-5 years experience in a similar administrative role preferred
  
  

Pay Range

Hourly: $19.00 - $27.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
  
  

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  
  

Savings and Retirement

• 401(k) retirement plan with company-matching contributions
  
  

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
  
  

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.