Information Technology Assistant

Ambitions of Washington is seeking a motivated Information Technology Assistant. This role is ideal for candidates with a degree in the information technology field or at least 1-2 years experience in the field of IT.

QUALIFICATIONS:

• Must be at least 18 years of age
• Have High School Diploma or GED
• Have valid Washington State Driver's License, Auto Insurance, Vehicle to use for job, and maintain a clean driving record
• 1st Aid and CPR certification (Not required pre-employment - training is available through agency after hire)
• Ability to pass a Criminal Background Check
• Able to lift up to 50 pounds unaided
• 1-2 years’ experience in the field of I.T. Degree and/or Certification in related field preferred, but not required
• Show previous experience with technology issues relating to computer management, applications, networking, and customer service
• Very good working knowledge of Windows Operating Systems, especially Windows 11 Pro
• Strong working knowledge of Microsoft Office 365 suite of tools including Teams, Outlook, Word, Excel. Working knowledge of Microsoft Intune, Identity and Sharepoint a definite plus.
• Knowledge of basic operation, maintenance and minor repair of PC’s hardware, software and peripherals
• Ability to provide excellent customer service via phone, chat or in-person to employees with varied ages, backgrounds, and technology experience.
• Demonstrate integrity, authenticity, transparency, and the highest standard of professionalism.

PERFORMANCE RESPONSIBILITIES:

• Assist with onboarding/offboarding, account setup, MFA, and access control
• Help to establish and monitor best security practices and procedures to protect data from internal and external threats and manage cyber risks
• Troubleshoot timekeeping software, tablet hardware and connectivity issues
• Explain complex technical concepts in plain, non-technical language to sometimes frustrated users, while maintaining a respectful and friendly demeanor
• Maintain hardware inventories and keep up to date accurate information about all company IT related assets
• Follow all established standards, policies, and procedures as required by Ambitions of Washington
• Assist with project planning & execution of technology deployments as deemed necessary or appropriate
• Escalation and routing of complex, unresolvable issues to Systems Administrator.
• Perform other duties as assigned.

Submit resume and cover letter. Please no in person applications. If selected we will provide you with an employment application via email.

Pay: From $25.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25