What are the responsibilities and job description for the Inside Sales, Parts - DMG position at Ambient?
About us: DMG(*Ambient) is an HVAC manufacturers’ representative with over 40 years in business and representing over 40 product lines. We have an immediate opening for an Inside Sales-Parts person in our Kapolei, HI location, office. The Parts Person is a highly organized, detailed individual with a keen eye for detail. This is an opportunity to be on a team that provides great support and professional development, as well as camaraderie and trust.
About the role: This position is responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.
Key Responsibilities:
We offer a comprehensive benefits package that includes health insurance, 401(k) Plan with employer matching, PTO, and paid holidays.
Ambient is a collective of HVAC design and implementation experts, each entity esteemed in their respective regions, with decades of experience. Our experts merge craft with care, delivering safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About the role: This position is responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.
Key Responsibilities:
- Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and follows through fulfillment
- Reacts to customer service issues, customer complaints, and/or business opportunities
- Complete order entry or quote preparation
- Coordinate product deliveries to ensure on-time delivery of customer orders
- Proactively identify opportunities to improve the flow of product and process
- Own and manage warehouse space availability and requirements for inventory and consignment products. Implement and oversee recycling and waste management programs to ensure a clean, organized, and efficient overall warehouse environment.
- Use inventory management methods and procedures to identify, develop, and implement continuous process improvements
- Support internal sales teams by researching options including, but not limited to receiving and processing orders, product and service questions, managing transfers, warranty administration and overall customer complaints
- 3 years of customer service experience
- Warehouse and Inventory Experience
- MS Office (Word, Excel, Outlook)
- Experience with Business Central or MS dynamics a plus
- Previous experience or ability and willingness to learn about HVAC equipment (product knowledge)
- Ability to lift 50-100 pounds (with assistance from others)
- Patience, Flexibility, Positive Attitude
- Many different backgrounds can succeed in this position.
We offer a comprehensive benefits package that includes health insurance, 401(k) Plan with employer matching, PTO, and paid holidays.
Ambient is a collective of HVAC design and implementation experts, each entity esteemed in their respective regions, with decades of experience. Our experts merge craft with care, delivering safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $24 - $28