What are the responsibilities and job description for the Dispatcher position at Ambient Edge?
Description
Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team is comprised of only the best in the industry, and our customers love us for it. At Ambient, we understand that an employee-centric company culture, a robust benefit package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!
Under the general supervision of the Service Manager, the Dispatcher is responsible exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources, and labor hours. Responsible for status updates and communications with all parties involved for service work (Sales staff, customers, service staff, service management, etc.).
Job Responsibilities:
Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team is comprised of only the best in the industry, and our customers love us for it. At Ambient, we understand that an employee-centric company culture, a robust benefit package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!
Under the general supervision of the Service Manager, the Dispatcher is responsible exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources, and labor hours. Responsible for status updates and communications with all parties involved for service work (Sales staff, customers, service staff, service management, etc.).
Job Responsibilities:
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
- Relay accurate information to technicians, ensuring proficient, quality customer experience
- Manage the whereabouts and needs of every technician in the field
- Record the results of each service call and create report summaries for senior management
- Be professional and establish customer rapport, encouraging repeat business
- Respond to customer requests, resolving issues and promoting the brand
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
- Update customers throughout the day on the technician’s progress
- All other duties as assigned to meet operational excellence
- Work-Life Balance: Vacation Days and Paid Holidays!
- Comprehensive Benefits: Nearly 100% company-paid medical, dental, and vision for you, plus 50% coverage for your family. Plus, a 401(k) with 100% company match!
- Career Growth: We invest in training and development to support your professional advancement
- Monday thru Friday - 7am to 4pm
- Rotating Saturdays
- Develop a proven track record in customer service and dispatching
- HVAC or adjacent trades dispatching experience
- Service Titan experience is preferred but not required
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.