What are the responsibilities and job description for the Director of Operations position at Ambiance iQ?
A successful, continuously innovating, 15-year-old B-to-B “Sensory Solutions” company is seeking a bright, energetic, organized, process-oriented, adaptable, hands-on leader to join our “next gen” management team. We are a highly automated, computer-centric small business. Our new Director of Operations will possess the knowledge, expertise, energy, and people skills necessary to guide and manage the evolution of our several operating departments into the AI era. The D.O. will use his/her experience and management skills to oversee our commercial background music and scenting services as well as our nationwide audio/video installation and break-fix services departments. This oversight will include the departments preparing our customer premises equipment, our warehouse (shipping, receiving and inventory management) operations, our Help Desk, and our Field Service division, with its Project Managers, Dispatcher and Admins. Demonstrating the efficiency of our operation currently, all this work is presently done by about 15 mostly long-time team members, the vast majority of whom now work remotely.
One of the D.O.’s early tasks will be to help us establish a new Operations Center and Warehouse facility in the Centennial (Denver) area, . But first, he/she will spend time in our current Southern California facility, learning the various functions of the teams operating there. All the while, he/she will be studying the various processes and operating procedures and be thinking about how they can be improved and made more efficient and customer-friendly using his/her extensive knowledge of AI.
Key Attributes for our Director of Operations:
1. Leadership & Team Management
- Strong leadership skills
- Team building and development
- Conflict resolution
2. Communication & Interpersonal Abilities
- Outstanding verbal and written communication
- Cross-functional collaboration
- Customer-first mindset
3. Analytical Thinking & Problem Solving
- Identify opportunities for process optimization
- Implement operational and financial metrics to guide strategies, improve outcomes, and increase accountability
- Take advantage of the differences between an entrepreneurial small business and large, highly structured enterprises
4. Demonstrate working knowledge of the specific functions present in this business
5. Technical & Industry Acumen
- Tech-savviness: Familiar with, or a quick-study to learn essential software
- Compliance and risk awareness: Ensures regulatory requirements and industry standards are consistently met
6. Personal Characteristics
- Demonstrate eagerness to learn, grow, and take on increased challenges and responsibilities
- Mindfulness of the need to recognize and acknowledge the contributions made by others
- Ability to adapt personal expectations to what can be accomplished in a small, essentially family-run business.
- Maintain calm composure and focus when under pressure
Basic Requirements
US Citizen or Green Card. Bachelor’s degree required, Master’s preferred. Minimum 5-years progressive experience in operations management required. Experience working in a small business preferred. Facility with AI, technology, computer assisted business processes, custom software. Veterans are encouraged to apply. Equal Opportunity Employer.
Job Type: Full-time, in person
Starting Pay: $100,000-110,000 per year Bonus Potential
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Please explain your direct experince with AI in business operations
Ability to Commute:
- Centennial, CO 80015 (Required)
Work Location: In person
Salary : $100,000 - $110,000