What are the responsibilities and job description for the IT Technician Hiawatha position at Amberwell Health?
POSITION SUMMARY:
Provides technical support to end users. Installs and maintains the organizations client hardware and software. Troubleshoot problems and resolve them in a timely manner.
Responsibilities for IT Technician
Install and configure hardware and software components
Repair or replace damaged hardware
Upgrade systems to enable compatible software
Install and upgrade antivirus software
Travel to client sites
Perform tests on new hardware and software
Define software, hardware and network requirements
Troubleshoot hardware and software issues
Qualifications for IT Technician
Associates degree in computer science or engineering or related field, preferred
A and Network Certification, preferred
0-2 years of experience in a similar role
Experience troubleshooting systems
Skilled in software installation
Proficient with Windows OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Qualifications:Education
- High School or GED
Experience and Qualifications
- Associates degree in computer science or engineering or related field, preferred
- A and Network Certification, preferred
- 0-2 years of experience in a similar role
- Experience troubleshooting systems
- Skilled in software installation
- Proficient with Windows OS
- Excellent written and oral communication skills
- Familiar with a range of software and hardware
Skills
- Organizational
- Verbal
- Interpersonal
- Customer Relations
- Analytical
- Grammar/Spelling
- Read/Comprehend written instructions
- Follow verbal instructions
- Computer
- Clerical
Mental and Emotional Requirements
- Manage stress appropriately
- Make decisions under pressure
- Manage anger/fear/hostility/violence of others appropriately
- Handle multiple priorities
- Work alone
Working Conditions
- Exposure to potential electric shock
- CRT (computer) monitor
Physical Requirements
- Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally.
- Stand for 1 hour per day
- Sit for 6-7 hours per day
- Walk for 1 hour per day
- Perform repetitive tasks/motions
- Distinguish colors
- Hear alarms/telephone/tape recorder/normal speaking voice
- Have good manual dexterity
- Have good eye/hand/foot coordination
- Have clarity of vision: Mid (>20=-<20=)