What are the responsibilities and job description for the Financial Counselor position at Amberwell Health?
BASIC FUNCTION:
The Financial Counselor provides point-of-care service to register patients for hospital inpatient and emergency department services. This role accurately collects relevant patient and billing information to ensure the hospital collects revenue. The Patient Navigator enters collected information into the hospital information system, as well as updating previously entered information as needed. Additionally, this role leverages criteria to proactively identify patients requiring financial assistance and assists patients in utilizing these programs.
SHIFT DAYS/HOURS:
7:00 AM to 4:00 PM, Monday through Friday; Hours are subject to change based on business necessity.
ESSENTIAL FUNCTIONS:
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10. Engage Patient Accounts Clerk for assistance in setting up payment plans. |
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11. Create or generate reports as needed by the Patient Engagement Manager. |
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12. Receive patient payments and enter into hospital information system. |
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13. Assist with Switchboard and Admissions when not with a patient. |
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14. Other duties as assigned. |
QUALIFICATIONS:
Education: High School Diploma or GED equivalent.
Experience: Previous experience in healthcare billing required. Previous customer service experience preferred.
Certificates, License, Registrations: None required.
Knowledge,
Skills and Abilities: Basic computer proficiency, including spreadsheets
Basic insurance understanding
Excellent organizational and prioritization skills
Strong interpersonal skills
Attention to detail
Customer service skills
Strong written and oral communication skills
Maintain compliance with HIPAA and patient confidentiality
Physical: Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. Requires walking or standing to a significant degree, or requires sitting most of the time, but entails pushing and/or pulling of arm or leg controls.
INTERPERSONAL RELATIONSHIPS:
Supervision Received: Patient Engagement Manager
Supervision Exercised: None
Other: Patients, families, visitors, other hospital personnel, medical staff, other medical facility
personnel, community program personnel, mortuary personnel, EMS personnel,
members of the general public
EXPOSURE TO HAZARDS:
According to OSHA standards, this position is classified as low risk with little or no risk of exposure
EQUIPMENT USED:
Computer, printer, photocopier, telephone