What are the responsibilities and job description for the Service Coordinator / QA Specialist (Scheduler & In-Home Care QA visits) position at Ambercare?
Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!
Ambercare is currently seeking a Full Time Scheduler / QA Specialist out of their T or C NM location! This position will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.
Location: Ambercare 908 N Date St. Truth or Consequences, NM 87901-1748
Schedule: Monday through Friday - 8am to 5pm (6 to 8 QA visits daily)
At Addus/Ambercare we offer our team the best:
- Medical, Dental and Vision Benefits
- Company matched 401K
- Continued Education
- Bonus
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
Essential Duties:
- Monitors clients condition and performance of duties by Home Care Aides
- Maintains all company and Department on Aging rules, regulations, and standards
- Conducts home visits to new clients to welcome and review the Welcome Packet
- Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
- Prepares and completes accurate evaluation reports and case notes as needed
- Maintains schedules to assure timely completion of all assigned home visits
- Attends weekly branch meetings
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Performs other duties as assigned
Position Requirements & Competencies:
- Minimum of 3 years experience working in the field of senior services or a related social service field.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Ability to prioritize and handle high call volumes.
- Client-focused and customer service-driven.
- Proficient in Microsoft Word, Excel, and Outlook.
- Must have reliable transportation, valid drivers license and insurance for travel within the branch service area
To apply via text, text 10967 to 334-518-4376
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