Home Care Quality Assurance Specialist (Home Visits)

Position Summary: This position will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. . Bilingual preferred but not required (Some knowledge preferrable)

Location: Ambercare 3870 Foothills Road Las Cruces, NM 88011

Schedule: Monday through Friday - 8am to 5pm (40 hours a week)

At Addus/Ambercare We Offer Our Team The Best

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts
  
  

Essential Duties

• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned
  
  

Position Requirements & Competencies

• Minimum of 3 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area
  
  

To apply via text, text 8988 to 575- 205-1296

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.