Operations Supervisor

Primary Responsibilities and Key Deliverables:

Manage and supervise daily operational activities, responsible for the effective and successful

management of labor, productivity, quality control and safety measures as established and set for the

Operations Department. Ensure safe and efficient operations. Serve as a company representative on

regulatory issues. Enhance the operational procedure, systems, and principles in the areas of

information flow and management, business processes, enhanced management reporting and looks for

opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's

policies and applicable laws.

Responsibilities may include interviewing, selection and hiring; training new and existing employees;

planning, assigning, and directing work; authoring and discussing with employee’s performance

appraisals; addressing employee performance and corrective action plans; employee motivation and

rewards. Organizing the budget of the company in collaboration with the director.

Be familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience

and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of

others.

Responsibilities:

 Total knowledge of the company services and products

 Select, train, assign, schedule, coach, counsel, and discipline employees

 Assist with recruiting efforts by interviewing applicants to opening positions

 Responsible all aspect of the execution and delivery of company services and products to

customers, while keeping the minimum quality standard stablished by the company.

 Responsible for employee’s satisfaction and retention.

 Responsible for job revenue and profitability

 Plan and review compensation actions; enforcing policies and procedures

 Contribute operations information and recommendations to strategic plans and reviews;

complete action plans; implement production, productivity, quality, and customer-service

standards; resolve problems, and assist to perform internal audits

 Comply with assigned budget; schedule expenditures; analyze variances; initiating corrective

actions

 Implement, and enforce policies and procedures; comply with processes for receiving product,

equipment utilization, inventory management and shipping

 Analyze process workflow, employee and space requirements and equipment layout; implement

changes

 Maintain safe and healthy work environment by following, and enforcing standards and

procedures, complying with legal regulations

 Resolve employee concerns and collaborate with Project/Operations Manager and Human

Resources on escalating employee issues

 Update job knowledge by participating in educational opportunities and trainings

 Meet or exceed operations labor budget expectations

 Manage staff levels, wages, hours, and contract labor

 Perform building walk-through and quality control inspections.

 Run a safe, injury/accident free workplace

 Document and report any injury/accidents to immediately supervisor, and Human Resources

Department

 Communicate customer issues with operations team and devise ways of improving the customer

experience, including resolving problems and complaints

 Work closely with Project/Operations Manager and management team to set and/or implement

policies, procedures, and systems and to follow through with implementation

 Communicate all operating policies and/or issues at department meetings

 Work closely with the inventory manager and team to perform analysis of our inventory and

ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining

solid inventory data and reduce sub-rental expenses

 Communicate with safety department to ensure all processes remain compliant with OSHA and

other governmental regulations

 Attend project status meetings with Operations Manager and Management as needed

 Other duties as directed

Operations Supervisor top skills & Proficiencies:

 Leadership

 Conflict Management

 Organization

 Decision-Making

 People Management

 Data Entry Skills

 Dependable

 Reporting Skills

 Deadline-Oriented

 Budget acknowledge and understanding

 Critical Thinking and Problem-Solving Skills

 Planning and Organizing

 Communication Skills

 Persuasiveness

 Influencing and Leading

 Delegation

 Teamwork

 Adaptability

 Stress Tolerance

Minimum Education and Experience:

 2 years prior experience in the same capacity preferred but not required

 Solid self-organizational skills.

 Detailed and ability/desire to follow detailed instructions

 Self-starter possessing drive to achieve results

 Willingness to work extensive, long-hours and to be on-call during off hours

 Ability to meet frequent and short deadlines

 Ability to multi-task effectively without error

 Ability to work in individualized and team atmosphere

 Ability to deal with ever changing environment

 Open to new ideas and processes

 Drive excellent self-risk performance requirements to promote a safe work environment

 Comply with Ambassador’s Risk Management, Quality Assurance and HSE management systems

 Self-awareness to surrounding office safety hazards and use smart decisions to avoid incident or

injury

 Acts as a role model for a positive business and HSE culture in the workplace, encouraging

people, managers, and co-workers within the business units to do the same

Key working relationships:

The incumbent holds key working relationships with the:

 Project/Operation Manager

 Regional Operation Manager

 Operations Director

 First/Mid-Level Officials and Managers

 Client Relations

Work hours: 1:00 Pm to 10:00 PM

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Quality Assurance and HSE/Safety Knowledge?

Experience:

• Operations Supervisor: 3 years (Required)
• Janitorial Industry: 3 years (Required)

Work Location: In person

Salary : $22