What are the responsibilities and job description for the Customer Service Representative position at Ambassador Animal Hospital?
Job Title: Customer Service Representative
Employment Type: Full-Time
Location: Ambassador Animal Hospital. Greenville, SC
About Us:
We are a privately owned small animal practice committed to providing high-quality care in a welcoming and supportive environment. Our clinic features a new, state-of-the-art facility and modern equipment. We pride ourselves on maintaining a family-like culture where teamwork and work-life balance are genuinely valued—no weekend shifts required.
What We Offer:
- Competitive pay based on experience
- No weekends — strong work-life balance
- Paid time off
- 401(k) retirement plan with employer matching
- Staff discount on services and products
- Uniform allowance
- Supportive, team-oriented workplace
Position Overview:
We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. This role is essential in creating a positive first impression for clients and ensuring the smooth operation of the front desk.
Key Responsibilities:
- Greet clients warmly and ensure they feel welcome
- Answer phone calls and schedule appointments efficiently
- Assist with client check-ins and check-outs
- Handle inquiries about services, procedures, and general information
- Maintain accurate records and update client information
- Collaborate with the veterinary team to support daily operations
Qualifications & Skills:
- Strong attention to detail
- Excellent communication and interpersonal skills
- Friendly and compassionate demeanor
- Professional, honest, and dependable
- Ability to work well in a team environment
- Strong work ethic and willingness to learn
How to Apply:
Please submit your resume along with a brief introduction about yourself and why you’d be a great fit for our team.