What are the responsibilities and job description for the Customer Service Supervisor position at Ambank Company?
About American State Bank
For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.
The Opportunity
As a Customer Service Supervisor, you’ll play a key role in overseeing daily teller operations while supporting an exceptional customer experience. You will lead and coach frontline staff, ensure accuracy in transactions and reporting, and maintain efficient branch operations. Your leadership, attention to detail, and willingness to step in where needed will help drive both team success and operational excellence.
Count On To:
- Lead and support teller staff through training, coaching, scheduling, and regular team communication
- Oversee daily teller and branch operations, ensuring accuracy in transactions, account maintenance, and customer service activities
- Review and balance operational reports, including NSF activity, teller totals, ATM totals, and cash reconciliations
- Support frontline service by assisting customers and working on the teller line
- Manage branch cash operations, including ordering, balancing, and verifying cash and check totals
- Ensure compliance with policies and procedures by reviewing documentation, supporting audits, and monitoring risk-related activities
- Coordinate operational processes such as payroll submission, reporting, account services, and administrative documentation
- Manage branch supplies, equipment, and vendor relationships to support day-to-day operations
- Support customer programs and community initiatives, including Kids Club and school banking activities
- Oversee overall branch operations to ensure efficiency, accuracy, and a positive customer experience
Knowledge and Skills:
Education:
High school diploma required; associate degree or relevant banking experience preferred
Technical:
Proficient in Microsoft Office; strong understanding of teller operations and banking systems; ability to review reports and manage operational processes
Soft Skills:
Leadership and coaching skills; strong communication and customer service abilities; attention to detail; problem-solving and decision-making skills
Other:
Ability to handle confidential information; strong organizational skills; flexibility to support multiple areas of the branch; commitment to team development and operational excellence
Benefits
Healthcare (medical, vision, dental)
Competitive Compensation
Community Involvement Incentives
Paid Vacation & Sick leave
Paid Holidays
Paid Maternity & Parental Leave
401(k) with matching contribution
Team Building Activities
Apparel Reimbursement
Wellness Reimbursement
Our Values
Integrity
Dedicated
Community
Caring
Innovative
Affirmative Action I Member FDIC I Equal Opportunity Employer