What are the responsibilities and job description for the VP, Technology Products & Solutions position at AMB Sports and Entertainment?
Key Responsibilities & Qualifications
Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
- Serve as a solutions architect and platform strategist: Partner with business leaders to determine when to use existing platforms, introduce new capabilities, or integrate systems—ensuring solutions align with enterprise architecture standards, integration patterns, security requirements, and long‑term scalability.
- Lead transformation and change management: Drive adoption of new platforms, products, and ways of working (including AI-enabled workflows) through clear communication, stakeholder engagement, training, and measurable outcomes.
- Deliver digital capabilities through productized solutions: Guide the build/buy/partner approach for fan-facing and internal tools, ensuring solutions are maintainable, well-adopted, and tied to clear business value.
- Advance analytics and emerging technology innovation: Champion a culture of data-informed decision-making by enabling self-service insights, defining meaningful KPIs, and evaluating emerging technologies (including AI where appropriate) to improve customer experience, operations, and time-to-value.
- Scale AI and automation where it creates clear value: Identify, prioritize, and deliver AI-enabled solutions (with appropriate governance) and other automation opportunities that streamline workflows, improve service, and enhance decision-making.
- Lead product & business enablement teams: Set vision and operating model for product owners, business enablement managers, and project managers, collaborating with business and technology leaders to shape and maintain outcome‑driven product roadmaps that deliver measurable business results.
- Own portfolio, roadmap, and delivery discipline: Establish intake, prioritization, and governance; align investments to strategy; and ensure predictable, transparent delivery across cross-functional teams.
- Oversee data operations, reliability, and data products: Ensure stable pipelines and platforms through monitoring, incident response, and continuous improvement, and deliver trusted datasets that enable analytics, automation, and reporting.
- Drive enterprise integration and vendor partnerships: Oversee key third-party relationships and integrations; define API/integration patterns; and ensure solutions are secure, reliable, and support end-to-end business processes.
- Own product‑level consent and privacy implementation: Ensure privacy‑by‑design standards, consent language, preference centers, cookie and tracker management, and enforcement across CDP, CRM, ESP, ticketing, and downstream platforms are accurate, harmonized, and compliant with leagues and regulatory requirements.
- Ensure compliant handling of personal data across the product lifecycle: Require PIAs for new products and integrations, enable automated DSAR workflows, hold vendors accountable to privacy standards, maintain audit documentation, and serve as the executive escalation point when delivery timelines conflict with consent or compliance obligations.
- Establish data governance and quality standards: Define policies, stewardship, and controls to ensure accuracy, privacy, and secure access, enabling consistent measurement and trustworthy insights across the organization.
- Develop people and strengthen product, data, and delivery capabilities: Coach leaders and teams, build modern practices (product management, agile delivery, data engineering), and foster a culture of learning, accountability, and continuous improvement.
- Bring technical depth in software development and data engineering: Able to engage at the architecture level, guide modern engineering practices, and translate technical tradeoffs for business audiences.
- Demonstrate responsible AI/automation leadership: Experience moving from use-case identification to scaled adoption with appropriate governance, security, privacy, and impact measurement.
- Bachelor’s degree in computer science, Information Technology, or a related field required. Masters degree in relevant field a plus.
- 10 years of experience in progressive leadership roles managing teams
- Extensive work experience with business product managers or as a product owner
- Experience in building reference architectures
- Hands-on technical experience with data and software systems, including working in SQL, writing light Python for data extraction and transformation, and collaborating directly with backend or full‑stack web technologies
- Experience establishing AI within an enterprise setting and outlining AI strategy
- Experience managing budgets and tracking spending against approved plans, forecasts, and outcomes
- Clear and professional communication skills, capable of translating complex technical issues to non-technical stakeholders.
- Collaborative, self-directed, and proactive approach to supporting both routine operations and strategic initiatives.
- High level of discretion and confidentiality
Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.